Kim Wisdom

Kim Wisdom Email and Phone Number

Partner @ The Body Lab KC
Overland Park, KS, US
Kim Wisdom's Location
Overland Park, Kansas, United States, United States
Kim Wisdom's Contact Details

Kim Wisdom personal email

n/a
About Kim Wisdom

Thirty five years of diverse project and program management professional experience within the Telecommunications industry, supporting key business functional areas such as Customer Management, Supply Chain, Strategic Sourcing, and Consumer Sales• Sixteen years of experience establishing and implementing supply chain sourcing strategies, developing and negotiating effective sourcing agreements with key suppliers Fortune 500 companies such as, IBM, Xerox, and American Airlines.• Ten years of experience in project management leading cross function project teams to implement and drive initiatives to completion collaboratively and effectively, delivering results within budget and on time • Strong analytical skills; quantitative and qualitative, root cause analysis and business case development with the ability to assess and document current and future business processes and requirements• Proven ability to direct and successfully lead high performing results oriented teams• Ability to influence decisions and change management at both executive and mid management levels through collaboration, leadership and a customer-focused approach• Exceptional written and verbal communications skills as well as strong interpersonal and negotiation skills• Proficient in MS Word, Excel, PowerPoint, MS Project

Kim Wisdom's Current Company Details
The Body Lab KC

The Body Lab Kc

View
Partner
Overland Park, KS, US
Website:
tmobile.com
Employees:
77533
Kim Wisdom Work Experience Details
  • The Body Lab Kc
    Partner
    The Body Lab Kc
    Overland Park, Ks, Us
  • T-Mobile
    Senior Manager Global Care
    T-Mobile Apr 2020 - Present
    Overland Park, Kansas, United States
  • Sprint
    Project/Program Manager Iii
    Sprint Feb 2005 - Apr 2020
    Responsible for the strategic planning, sourcing, selection, contract development, negotiation and compliance measurement of the Sprint Customer Care and Collections supplier base which includes 22 suppliers and 15,000 front line advocates worldwide with an annual spend of $535M. This includes annual supplier strategy development, RFP/RFI project management, cost analysis, contract development and negotiation, alignment of supplier base to Sprint operational needs, developing and managing performance compensation structures including bonus and penalty structures for the Supplier base. Led multiple initiatives which restructured the payment and associated contractual operational structure for assigned Supplier base. Developed strategy, methodology and contractual operational structure to transition to a performance based compensation model the shifting performance and financial risk from Sprint to Supplier contributing to a significant improvement in quality, cost to serve, and customer satisfaction, consistently year or year reducing Sprint’s costs and associated expenses related to outsourced Care services.
  • Sprint Nextel
    Group Manager - Supply Chain
    Sprint Nextel Nov 2003 - Feb 2005
    Total of direct and indirect reports: 7Managed team of negotiators responsible for negotiation of various commodity areas thatresulted in over $10 million in savings and approximately $15 million in reciprocal spendfor Sprint. Individually held the responsibility for supporting and leading varioussourcing and supplier management initiatives for the Sprint Consumer and IT organizationsfor Wireless Care Services, Directory Assistance, WLNP, Telesales and IT Contract Labor.
  • Sprint United Management Company
    Manager - Supply Chain
    Sprint United Management Company Apr 1999 - Nov 2003
    Total of direct and indirect reports: 9Responsible for the supplier management of strategically sourced categories. Commodityresponsibilities include Office Supplies, Logo Items, Telemarketing Services, TemporaryClerical Labor, IT Consulting Services, and Fleet programs. Facilitated corporate wideimplementations of the contracts and specific commodities upon the completion of thesourcing initiative, monitoring supplier performance to ensure optimal results, costsavings and service levels achieved. Managed the sourcing and contracting activities forindirect goods and services which included Professional Services, Legal, Call CenterServices, 3rd Party Collection and Training.
  • Sprint United Management Company
    Manager - Corporate Travel
    Sprint United Management Company May 1994 - Apr 1999
    Total of direct and indirect reports: 75Responsible for the management of Sprint's comprehensive system wide $110M corporatetravel program, including the negotiation of and contracting for services with varioustravel suppliers to assure least cost quality travel services. In addition, accountablefor directing and managing the provision of services provided by the Sprint corporatetravel agency, WorldTravel Partners, and the corporate card supplier, GE CapitalMasterCard ensuring compliance with established national agreement.
  • Sprint United Management Company
    Manager - Consumer Services Group
    Sprint United Management Company Sep 1991 - May 1994
    Total of direct and indirect reports: 5Directed the establishment of and management of ongoing quality improvement processesdesigned to stimulate and facilitate call quality and customer acquisition for theNational Residential Sales and Vendor Sales organizations. Directed through third partyvendor, the verification of all new customer accounts sold by the Residential and SmallBusiness sales channels ensuring FCC telemarketing compliance.Manager, Product and Program Integration, Consumer Services Group Telemarketing, June
  • Sprint United Management Company
    Manager - Switch Order Processing
    Sprint United Management Company Jan 1988 - Jun 1990
    Total of direct and indirect reports: 125Directed and managed the activities of staff for the purpose of activating all switchedservice products with the Local Exchange Carriers. Activities included the negotiationfor, and the monitoring of established service level agreements within the Local ExchangeCarrier environment.
  • Sprint United Management Company
    Sales Supervisor
    Sprint United Management Company May 1987 - Jan 1988
    Total of direct and indirect reports: 15Directed the activities of 12-15 sales representatives to ensure both individual anddepartmental sales objectives were achieved for the Residential and Small Businesschannels.

Kim Wisdom Skills

Program Management Management Vendor Management Strategy Telecommunications Cross Functional Team Leadership Project Management Wireless Call Centers Training Business Process Improvement Customer Satisfaction Process Improvement Performance Management Negotiation Customer Experience Outsourcing Sales Contract Management Crm Customer Retention Team Leadership Wireless Technologies Project Planning Call Center Customer Relationship Management Contact Centers

Kim Wisdom Education Details

Frequently Asked Questions about Kim Wisdom

What company does Kim Wisdom work for?

Kim Wisdom works for The Body Lab Kc

What is Kim Wisdom's role at the current company?

Kim Wisdom's current role is Partner.

What is Kim Wisdom's email address?

Kim Wisdom's email address is ki****@****int.com

What schools did Kim Wisdom attend?

Kim Wisdom attended The University Of Kansas.

What skills is Kim Wisdom known for?

Kim Wisdom has skills like Program Management, Management, Vendor Management, Strategy, Telecommunications, Cross Functional Team Leadership, Project Management, Wireless, Call Centers, Training, Business Process Improvement, Customer Satisfaction.

Who are Kim Wisdom's colleagues?

Kim Wisdom's colleagues are Mike Hartford, Latari Davis, Miranda Whitaker, Sandra Lacroix, Latasha Borders, Rahma Mfinanag, Jatinkumar Patel.

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