Trusted advisor with specialized skills in creating client engagement strategies, providing strategic guidance to clients, and employing frameworks for tracking and improving customer success metrics. Effective communicator and negotiator with demonstrable talents in forging executive-level relationships, accelerating revenue, and overseeing long-term strategic account plans. Proven track record of success in developing and leading a high-performing team of account managers and customer success professionals to drive future growth and scalability. Transformational leader with sound proficiencies in supporting customer portfolios and the technology to modernize the offerings and enhance differentiation.--AREAS OF EXPERTISE--Client Experience Design Technology Adoption & Integration Negotiation Conflict Resolution Project Management Customer Journey Mapping Product & Industry Knowledge Customer Segmentation & Predictive Analytics Cross-sell & Upsell Optimization Organizational Transformation Talent Management Client Relationship Building--SELECT CAREER HIGHLIGHTS--• Exceeded performance objectives by 120% through the development and execution of effective customer success strategies.• Delivered exceptional NPS scores and maintained a 99% renewal rate by leading high-performing teams focused on customer satisfaction.• Strengthened business collaboration and growth by building C-level relationships with key clients and partners.• Achieved a Net Revenue Retention (NRR) of 115% from existing customers by fostering lasting relationships.• Maintained a 95% Gross Revenue Retention (GRR) by ensuring top-tier service and support for clients.• Secured a Net Promoter Score (NPS) of 45 by cultivating loyal and engaged customer relationships.• Realized Customer Satisfaction (CSAT) score of 92% by offering high-quality service.• Led successful initiatives for major organizations, such as Garmin, Limeade (WebMD), SkyMed International, Fitbit, Everest University, Morehouse University, Quest Diagnostics, Marquee Health, University of California, Berkeley, and more. • Progressed through series of roles starting from Account Coordinator, Account Manager, Senior Account Manager, Director of Accounts Success and Senior Director of Accounts and Partnerships demonstrating utmost commitment towards achieving organizational excellence.