Kimberly Dougherty Email & Phone Number

Los Angeles, Ca, Us

Basel, Switzerland, Ch

Basel, Switzerland, Ch

Basel, Switzerland, Ch

Miami, Florida, Us

Prestige Cruise Holdings is the parent company for both Oceania Cruises and Regent Seven Seas Cruises. They are the market leader in the upper-premium and luxury segments of the cruise industry.• Oversee projects with 3rd-party development vendors and internal resources to manage projects such as API integration into hosted web applications and the rewriting the main application code from FoxPro to .NET • Manage multiple projects concurrently from inception to successful implementation • Produce project status reports for stakeholders, senior management as well as communicate details of the project to the business and technical teams • Responsible for assuring that the technical documents and reports are created and maintained according to Agile Scrum methodologies, SDLC, and Change Management processes • Utilize a hands on approach to troubleshoot issues for end users, testing of new functionality, and assist in the design/implementation of code changes to the main Reservation System and integrated applications • Able to work in high pressure situations, tackle conflicts, and perform effectively in a changing environment while providing excellent customer service • Capable of motivating team members and influencing them to adhere to project deliverables • Improving processes to optimize performance and value over time• Keen problem solving abilities with self-motivated nature to proactively address potential issues

Sunrise, Florida, Us

Centuric is a network outsourcing company that provided IT services to a wide range of industries. During my time at Centuric, I was able to participate in many different network related projects as well as perform several back office functions such as: HR, Purchasing, Accounting, and more. My time here allowed me to understand the broader scope of the IT industry.• Successfully implemented a new time and billing system – Connect Wise• Served as client manager to implement client-server billing and customer care solutions• Developed and managed 10 to 15 technical resources• Responsible for the oversight of support requests and end-user technical service• Produced project status reports, organized and led the team to ensure all issues were resolved • Defined product requirements for clients and coordinated sales efforts• Responsible for defining and establishing project plans• Responsible for the recruiting, management and career development of staff• Managed and performed the process of Statement of Work and contract creation to secure new and follow-up work• Mentored staff in the corporate project methodology while maintaining best practice in project management and project planning• Executed and maintained management processes and disciplines in the areas of: program schedule and quality management; communications management; human resource management; cost management; procurement management; and asset management• Directed the coordination of all implemented tasks involving third party vendors including contact negotiations as well as provided consultation to clients on system implementation• Responsible for making hiring recommendations, performance evaluations, motivation, overall performance and training of technical support staff• Experience with SAS70 Auditing, SOX and GLBA compliance, and IT security assessments

While working with Cruise Path Networks on the AAA project; Cruise Path Networks unfortunately ran into some financial issues and had to lay off several staff members. However, based on my performance on the project and my ability to keep the project in line. AAA hired me as a Project Manager Consultant in order to complete the project.

Cruise Path Network was an innovative company that developed an online reservation website that integrated real time with several of the leading cruise lines. Their software was revolutionary and while working with them I was able to refine my project management skills in order to lead a team of developers, and quality assurance agents in order to meet business milestones. Other areas of focus included:• Was instrumental in meeting deadlines on our key AAA project which allowed the company to meet financial milestones • Managed cost budget to allocate overall cost estimate to individual tasks• Managed and coordinated the internal and consultant staff • Interfaces with the Quality Assurance Department to ensure the proper testing plans were created and performed within the timeline designated• Produced project status reports, organized and led the team to ensure all issues were resolved

Renaissance Cruises had a dynamic and fast passed work environment, which over the course of my employment, grew from 70 to over 500 employees. This rapid growth gave me the opportunity to develop the skills necessary to adjust quickly to changing corporate needs and to learn how to quickly yet clearly and accurately implement new projects. Areas of focus included:• Worked closely with all business units to document departmental functions for the creation of a new Reservation System• Spear headed several design projects that enhanced the existing reservation system as well as launched a full online customer website• Launched a Lotus Notes project management system that allowed us to track and manage all projects• Produced project status reports, managed the team and resolved day-to-day issues• Monitored project activities and worked with senior staff to reallocate resources to ensure the project was on target regardless of resource availability• Acted as liaison with senior staff to provide feedback regarding the costs associated to projects and determine priority of projects• Oversaw all Quality Assurance activates as related to testing the reservation system and internet applications• Executed and maintained program management processes and disciplines in the areas of: program schedule and quality management; communications management; human resource management; cost management; procurement management; risk / issue management; change management