Kim Guess Email & Phone Number

Lexington, KY, US

Lexington, Kentucky Area

Product Owner for Savi's asset tracking software, as well as the message routing hub used by the existing NATO logistics system. Work included gathering requirements, documentation of user stories, quality assurance and testing. Also, provided testing and user guide documentation for a second product team.

Started at Savi Technology, Inc. as an assistant product owner documenting user stories for a project to upgrade and replace their existing asset tracking software. Eventually became the primary product owner for the project. Also, engaged in maintenance and support post-deployments by participating in continuous quality assurance and testing.

Facilitated requirements gathering sessions with the U.S. Army to document process and business requirements for the replacement of a highly complex logistics system.

Actively represented the Quality Assurance and Testing department in requirements gathering sessions. Responsible for inspection of requirements documentation, development of test plans, test case creation, execution, maintenance, user acceptance testing, regression and defect management.

Facilitated JAD sessions and documented requirements for several releases of a highly complex point of sale web application. Also, engaged in maintenance and support post-deployment by fulfilling business needs requests, investigating and resolving proposed defects, and performing ad hoc testing.

Developed quotes for commercial insurance policies and provided ongoing training to a team of 15 policy service representatives. Performed regular data entry inspections and provided one-on-one feedback.

Provided live technical support. Trained new employees in customer service and call handling. Resolved escalated calls and responded to customer correspondence.

Ba, Communications & Art, Minor In German

Psychology