Vitalant , (formerly the Institute for Transfusion Medicine (ITXM) Donor Services Specialist IIIAssisted thousands of individuals in the safe and effective donation of blood and blood products.➢ Client intake for medical screening and assessment of applicant according to internal SOP’s, state and federally mandated compliance regulations. Analyze and determine which individuals qualify for admission.➢ Create a comfortable environment for patients, physicians, and nursing staff in order to build lasting relationships. ➢ Detailed knowledge of HIPPA, OSHA, AABB, CLIA and USFDA regulations.➢ Review systems maintenance of client records to ensure that records are accurate and complete. Analyze, interpret, and propose process improvement updates. ➢ Direct responsibility for the management and performance tracking of volunteer department staff. ➢ Involved in procedural improvement meetings to recommend changes that reduce expenses and build more efficient processes.➢ Technical skills including apheresis platelet, plasma, red cell, whole blood, and bone marrow donations. Knowledgeable in medical terminology and EKG. Certified Pbt, ASCP. CPR Healthcare certified.

Salt Creek School Dist. 48 Substitute Teacher➢ K through12 teacher for all academic topics, subjects, and abilities/disabilities. Maintained Illinois Substitute Teaching certification.➢ On-call availability required to provide adequate staffing . ➢ Need to quickly adapt to each new environment to ensure the students experienced a seamless, productive. school day. ➢ Constantly monitored individual needs of students, tracking and reporting outcomes to teacher. ➢ Mediated any challenges throughout the day with guidance to enable age appropriate problem solving skills.

DuPage Chiropractic Phlebotomy Coordinator➢ Responsible for coordinating the allergen testing area within an existing medical office. ➢ Proficient in Microsoft Outlook, Excel, Word, and Oracle Financial.➢ Assisted in developing infrastructure and processes necessary for a compliancy.➢ Led training and managing of employees. ➢ Answering phones and referring inquiries.➢ Ensured customer service satisfaction.➢ Perform outreach to ensure follow-through.➢ Maintained a complete, updated and organized database of the entire company caseload.➢ Served as the first contact person for people who were seeking services.➢ Performed chart prep and transcription, transfers, referrals, and administrative support to all business staff as requested.

Walter E. Smithe Senior Designer, Advisor, Client Sales and Service➢ Develop new and maintain existing, client relationships. Problem solve challenges through quality assessment, courtesy and diplomatic resolution of concerns. ➢ Identify, analyze and create solutions based on customer needs. Coach and delegate to salesforce and act as a resource and advocate for associates. ➢ Expert CRM skills. Cross-sell various product.➢ Meet and exceed company performance metrics.➢ Maintain record keeping, contracts and business documentation through perfect organization. ➢ High level of written and verbal communication skills required. Consult with legal department when necessary. Certified CID designation.

Elmhurst Elite Soccer Club Managing Partner Founding Member, instrumental in creation of Chicago Fire Jr's Youth Soccer Team. ➢ Co-Founder and Director of NPO serving over 150 student athletes.➢ Served as a liaison between EESC and the Northern Illinois Soccer League, NISL➢ Identified start-up and operational costs, and collaborate with team of associates and soccer professionals to create a clear business plan that drove organizational success. Re-evaluated, adjusted, and executed plan as needed. ➢ Established, verified and maintained insurance. Processed and submitted required documentation. ➢ Oversaw fundraising events to create a positive impact in the community. Certified C License Coach/Referee.➢ Assisted staff in establishing priorities, setting goals and evaluating progress.➢ Tracked and assured completion of annual and quarterly reports.➢ Completed complex practice, game, and tournament schedules.

➢ Led, instructed, and motivated individuals and groups in exercise activities, including wellness, cardiovascular, strength training and stretching. Worked with people of all ages and skill levels. ➢ Demonstrated, observed and assessed technique to minimize injury and improve fitness levels. Suggested alternatives for different levels competency. Monitored and adapted programs as needed.➢ Explained and enforced safety rules and regulations on sports, activities and use of equipment. Offered information or resources about nutrition, weight control and lifestyle issues. ACE certified