Kim Howard Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Minneapolis, Minnesota, United States

United States

Greater Minneapolis-St. Paul Area

Minnesota - Bloomington & Minneapolis Offices

Provided leadership, guidance, and empowerment to administrative and office services teams, assuring quality support services company wide. Improved systems, processes, and policies in administrative support, management reporting, information flow, space utilization, business processes, and organizational planning.• Partnered with and influenced executive leadership, promoting positive relationships and operational excellence by presenting innovative and cost saving ideas.• Selected and managed out-sourced Service Center, including receptionist coverage, mail, print production, equipment leases, and service agreements, optimizing service quality and timeliness.• Oversaw numerous company wide facilities management, office relocation, space-planning, office renovation, and change management projects at three locations and consistently delivered on-time and on-budget.• Created stable environment for broker support by inspiring administrative team’s commitment and achieving extremely high retention rates with 50% of team having 13+ years of service.• Supported culture of internal promotions, positioning promising administrative professionals for promotions to senior support roles as well as company wide promotions to brokerage, marketing, accounting, and property management roles.• Solved problems in a methodical manner, working independently or with internal and external business partners to find appropriate resolutions and efficiencies.

Minnesota - Bloomington & Minneapolis Offices

Managed administrative team providing quality support services to company brokers. Headed overall management and coordination of company projects such as facilities management, space planning, and new technology implementation.• Increased team engagement and productivity, creating a positive team culture by mediating and resolving broker / administrative issues and technical issues.• Provided outlet from high-pressure, demanding, and sometimes thank-less role by holding productive team meetings, team outings, and other special team events to infuse fun and celebrate team successes.• Eliminated 75% of paper forms through development, implementation, enhancement, and maintenance of custom-built software.

Minnesota - Bloomington & Minneapolis Offices

Spearheaded newly created position focused on building support team amongst administrative staff that had been working independently. Provided executive-level administrative support to brokerage leadership.• Assessed and restructured administrative team, hiring new talent and repositioning others that did not meet position requirements.• Built trust amongst new administrative team by addressing issues and concerns and becoming team advocate.

St. Louis Park, Mn

St. Louis Park, Mn