Dispatcher/Customer Service Representative/Senior Office Assistant
Dallas, Tx
Over the last eight years with the City of Dallas, I have had many opportunities to advance my skill set and learning through three different departments: Strategic Customer Services, Dallas Water Utilities, and Equipment and Building Services.I've had hundreds of job duties, but just to give you an overview:• Assisted Coordinators, Managers and Assistant Directors for Water Administration• Prepared memos for city-wide release; heavy phone and email contact; assisted with PremierOne (city services) inquiries for 311 water issues.• I was responsible for maintaining all personnel records, including hard files and keeping the employee database up to date; responsible for maintaining department divisional organizational charts; responsible for entering all safety training for Dallas Water personnel into Lawson HRIS System as a power user.• As a dispatcher, I am responsible for assigning and routing calls to the appropriate departments within Dallas Water Utilities. I provide assistance to units in the field by querying data in the SAP computer system.• At all times, I follow City of Dallas policies and procedures in emergency situations that deal with the water department.• As a customer service agent, I assist the citizens of Dallas with billing inquires and resolve complex issues, perform new account and termination of water services, troubleshoot the BillerDirect website and perform collection activities.I'd love to interview with you to explain what I can bring to your team.