- Leading the Frontline AI Team and helping employees and customers how to apply AI in their daily work- Exploring ways of expanding the company geographically and through additional services - Responsible for a few important accounts.

Genesys is laser focused on helping companies of all sizes engage effortlessly with their customers across all touch-points to deliver differentiated customer journeys, while maximizing revenue and loyalty and minimizing expense. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Visit www.genesys.com.

Customers are reaching out in more ways than ever. You need to reinvent your customer experience, and fast. Our cloud contact center software gives you the flexibility and ease you need to create a customer engagement powerhouse. And with our quick deployment, your dream contact center could become reality in a matter of days.

Responsible for partner relationships. Interactive Intelligence is a global provider of unified IP business communications solutions, providing innovative contact center software - often referred to as call center software, and delivered as a hosted service or on-premise product; Unified Communications - including application-rich IP PBX, messaging and collaboration functionality that can scale to meet the needs of your entire enterprise; as well as business process automation - providing the automation of multi-step, people-centric processes across a variety of vertical industries.

Ferment Management supports its customers with realizing their marketing and sales goals by optimizing all aspects of the contact center and customer care operation and by the internal positioning of this operation within the organization and the market. We consult and advise our clients on determining strategy for the Customer Interaction Management related topics of people, processes and technology. Ferment Management offers interim managers for temporary assignments ranging in function from supervisors to customer service directors. The added value we contribute comes from the broad background knowledge gained from being active in the industry for years. You will realise your goals sooner than you might have originally anticipated. Our service distinguishes itself by our independent, professional and people-centered approach.Visit our web sit at www.fermentmanagement.com and feel free to contact us at info@fermentmanagement.com.

International Assignee: Avaya Singapore. Pte Ltd - As part of the ASEAN Professional Services team, responsible for sales of multi-media inbound and outbound Call Center solutions in 8 countries. Negotiated price, scope and contract terms on large opportunities. Built relationships with country directors and sales teams to understand local business needs and practices. Supported a dozen delivery partners throughout the region, both on and off-shore, and created packaged expert offers adding additional value to their delivery services.• 51% revenue growth.• Closed 10 major projects in 4 countries.• Major customers in Singapore, Malaysia, Thailand, Philippines and India. Supported Business Partners in Indonesia, Sri Lanka and Viet Nam. • Products: Avaya Communication Manager, Avaya Interaction Center, Operational Analyst, Interactive Response, Proactive Contact Center, Call Management System and Internet Call Center products