Kim Burns Email & Phone Number

Newcastle Upon Tyne, Gb

Newcastle Upon Tyne, Gb

• Planning and organising production schedules of the wider global marketing brand team across all Sage territories including North America, Europe and AMEA• Assessing project and resource requirements and delivering results to key stakeholders for smooth project running• Estimating, negotiating and agreeing budgets and timescales with colleagues and key stakeholders• Determining quality control standards and process adherence• Overseeing production processes and management of the continuous process improvement strategy• Re-negotiating timescales or schedules as necessary• Responsible for selecting and vetting of key digital and brand agencies worldwide to fulfil the brand strategy of Sage Global• Liaising with the purchasing department to ensure smooth onboarding and invoice payment to Sage agency partners• Organising and delivering relevant training sessions both for colleagues and agency partners relevant to the key software applications such as Workfront - Figma - Banana Tag - Dropbox - Box - Sage Internal Applications and methodology and many more• Full responsibility for the management external agency roster for Sage Global Brand• Management of the brand guidelines to ensure outward brand communications are fulfilled diligently

Newcastle Upon Tyne, Gb

• Part of the Web Operations team that service the collaboration of teams that deliver the Sage.com site• Developing, implementing and executing global web strategies and delivering world-class projects for the Sage.com team• Analysing Workfront process and look to where improvements can be made and implement• Managing the Sage Web teams budget• Analysing Workfront and Roadmap data • As the Power Bi expert in the team I am responsible if building reports to show Workfront and Roadmap activities and results• Analysing Roadmap data to rework the process• Building Workfront reports for all teams and regions• Creating training documents and deliver training to all teams for Workfront and Roadmap

Newcastle Upon Tyne, Gb

• Setting the direction for a team of Art Directors, Copy Writers, Script Writers, and Animators in both the US and the UK• Management of an agency budget of up to 150k per quarter• Management of all projects which number between 50 and 60 per quarter - complete portfolio can be discussed and showcased at interview stage• In charge of all projects from planning to completion across the global landscape including territories such as the US, SA and EMEA and APAC• P&L responsibility for outside agency budgets • Management of all proposals from outside agencies and subsequent responsibility for allocation of work for services including concepts, asset development, production• Reporting on team activities and projects – managing workload and time management on projects – setting goals to hit deadlines• Video production• Re-modelling (Workfront) project management tool process. • Management of internal clients all over the world including the UK, US, South Africa, Asia and Australia.

Gateshead, England, Gb

As Digital Marketing Lead Kim is responsible of a team of digital marketers, developers, PPC and SEO specialists to deliver ROI for Digital Allies clients. Kim is a part of the senior management team at Digital Allies.• Full P&L responsibility• Setting direction for and leading the digital marketing team• Overseeing and planning all client work and internal marketing activities• Marketing communications• Managing internal and external stakeholders to deliver agreed outcomes• Managing the ROI against client SEO, PPC, social platforms, outreach and content• Setting KPIs for team and measuring performance against them• Client management – face to face • Calculating cost vs profit on projects across the Digital Allies client base• Cost predictions for the team and company • Managing team and projects to ensure maximum profitability• Creation and management of all internal process documents• Working on team development, for the team as a whole and on an individual level• Building product pick/price list• Analysing customer data and making recommendations• Project management on internal and client projects

Managing and executing the campaign management team’s workload. The team and I build email-marketing campaigns, which are sold to our clients by the account management team, as well as recommending and building data structures for customers to fit their individual email marketing needs. • Consulting and recommending on data structures to fit the customers marketing needs• Recommending what type of data structure that would best suit a customer’s need when they need two or more software systems to transfer data• Campaign management – analysing ROI on campaigns to support revenue growth for customers• Analysing and reporting on customers data• Analysing data and making recommendations• Advising account managers on upselling opportunities• Create and build customers email campaigns by follow customers brief, build, creation, data export and import, filter creation and dispatch• Analysing email campaign results, building reports and reporting results back to customers• Advice customers on change in copy of the email or subject line to better reach a bigger audience• Building web data capture forms, email and SMS subscription forms, preference update forms and unsubscribe forms• Building tables in Communicator based on customers request, advising on best structure and what type of tables and columns the customer needs to deliver the best data driven solution for the customer• Advising and talking to customer about their data and email campaigns and how they can become more GDPR compliant• Working closely with the team to deliver larger time sensitive projects on time • Managing and deliver multiple project simultaneously• Working closely with customers internal team or customers agencies• Working in and learning the different tools in the Adobe suite

I provided revenue generating expert advice, account management, technical support and project management to the International Client base at Communicator.• Achieving revenue targets set by the HoS consistently and over-achievement against most metrics• Full project management of all things email related internally and externally, working closely internally with the team and externally with clients and partners• Working closely with UK and international marketing professionals, senior management and CEO’s to deliver the best email and digital campaigns possible for their brand• Being an expert in the Communicator email software, capabilities and integration possibilities• Holding tailored training sessions for customers• Work closely with clients to develop their digital marketing strategies based on clients need• Developing email marketing strategies to increase revenues and engagement through the latest email techniques• Producing performance reports for the client base as and when required and more proactively on a monthly basis for each client on a rota basis• Project management on integration, implementation, design and automated projects • Managing and determining email strategies for all key clients, managing education and training of the platform• Scheduling workload and KPIs to meet priorities and targets• Analysing complex data and documentation, advising and scooping data structures for new partner customers, building structures and setting them live for customer to use. • Salesforce CRM, LiquidPlaner project management tool• Maintaining excellent relationships with clients, suppliers and partners• Worked as change manager for 100+ customer when moving over from re-seller partner to Communicator. Re-structured and re-build many customers’ accounts and data structures to use all solutions in-house of Communicator• Managing low profit customers out and growing contract value for larger profit customers

My responsibilities at Questback Communicator included:• Promoting Questbacks venture into the enterprise email market• Managing the revenue targets for Norway and Sweden• Creating sales plans for the Norwegian and Swedish markets• Developing positive direct relationships with key business contacts• Selling basket abandonment software to Questback client base• Using Saleforce CRM to manage all business operationsQuestBack began with a big idea: to make customer and employee surveys work online. We quickly became one of the pioneers of the digital feedback industry and in the fourteen years since then we’ve developed game-changing solutions, partnered with some amazing companies, and helped pioneer social, analytics and multi-device feedback solutions that are changing the way customers and brands relate to and know each other.Founded in January 2000, QuestBack was already supporting 1,000 customers by 2006 and was operating across 12 countries by 2007. With a focus on supporting the increasingly sophisticated users of market research tools across all industries, we grew to be one of the largest, technology based, feedback management players in the market. Our mission is to deliver our vision of open, socially driven decision making, and continue to help all types of company - from iconic global enterprises to disruptive start-ups, to get feedback and get ahead.

Oslo, No

I worked for Kredinor after returning to Scandinavia from the US where I studied.Kredinor is a member organization established in 1905 as Kreditorforeningen i Christiania.More than a century later, Kredinor has grown to become one of Norway's leading debt collection companies, with over 350 employees in major Norwegian cities using cutting-edge technology in debt collection and credit administration.

Master'S Degree, International Business

Bachelor’S Degree, International Business And Marketing

Education record