Autonomously manage day to day store operations Drive sales and financial success through business acumen, efficiency and problem solving skillsRecruit, interview, and hire great baristas Create a strong, customer focused team Delight and uplift customers through a human connection Develop and strengthen team through training and personal development goalsAchieve results through teamworkIntegrate store with the community to create best moments in customer’s lives

Hands-on experience that develops supervisory experience, coaching skills, coffee/ tea passion and business acumen, all to build understanding of store management. Create success for a multi-million-dollar businessCreate and develop great teams Build a meeting place that nurtures customers. Demonstrate foundational principles that set up partners for success and for careers in store management and leadership.Learn to drive sales leveraging business acumen, efficiency and problem-solving skillsNurture talent & lead a team: engage the hearts and minds of team and develop those skills to realize their personal best, both as individuals and as thriving teams.Inspire others: become a dynamic brand ambassador dedicated to driving and achieving results through your team

Assisting the store manager (SM) in store operations.Deploying partners and delegating tasks.Maintain a calm demeanor during periods of high volume to keep store operating to standard and to set a positive example for the team.Anticipate customer and store needs by observing past traffic and shifting trends.Positively reinforcing successful performance and giving respectful and encouraging coaching to partners.Provide feedback to SM on partner performance during shift.Create a positive learning environment by providing clear, specific, timely and respectful coaching to ensure operational excellence and to improve partner performance.Acting with a customer comes first attitude and connecting with the customer to deliver a positive experience to every customer. Execute store operations. Organizes opening and closing duties as assigned.Follow policies and procedures, including cash handling and safety and security, to ensure the safety of all partners during each shift.Follows all cash management and cash register policies and ensures proper cash management.Follows health, safety and sanitation guidelines for all products.Recognizes and reinforces individual and team accomplishments and by collaborating with SM to find new, creative, and effective methods of recognition.

Act with integrity, honesty and knowledge to promote a culture of values and the mission of Starbucks.Maintain a calm demeanor during high volume periods to keep the store operating to standard and to set a positive example for the shift team.Anticipate customers and store needs by constantly evaluating environment and customers for cues. Communicate this information to a manager so that the team can respond as necessary to create the Third Place environment during each shift.Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.Contribute to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.Deliver exemplary customer service to every customers by acting with a customer comes first attitude and connecting with the customer. Discover and respond to customer needs.Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.Maintain a clean and organized work space so that partners can locate resources and product as needed. Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follow health, safety and sanitation guidelines for all products.Recognize and reinforce individual and team accomplishments by using existing organizational methods. Maintains regular and punctual attendance

• Develop creative sourcing strategies such as partnering with community colleges, vocational schools, and inclusion services to provide clients with the best suited associate.• Sourcing and recruiting high caliber candidates through online social networking, job boards, and community involvement.• Interviewing and assessing candidates’ qualifications through a combination of behavioral interviews and competency based evaluations.• Developing a pipeline of ready to work candidates to meet the current and anticipated needs of the clients.• Facilitating interviews between the candidate and client, including candidate preparation and client briefing.• Actively following up with candidates and clients following interviews.• Facilitating client specific hiring and on-boarding processes.• Developing long term relationships with temporary employees while on assignment, providing career coaching, and when required disciplinary actions.• Maintaining and updating thorough, accurate, and compliant documentation of all client, candidate, and temporary interactions via applicant tracking system.• Using online resources for onboarding, verification, and payroll processing

*Global reporting for Dow Business Services*Audited and submitted travel and procurement card for US and Canadian dollar programs*Worked to audit global expense reports, resolve issues, and ensure compliance with policies*Partnered with fraud investigative services to help identify fraud and maintain accountability with those involved*Ran quality assurance checks on global card program to ensure employees moving between countries were processed correctly *Worked in global expense reporting tool (GERS) to resolve employee’s expense issues*Working with auditing department and International Help Desk to make sure all cardholders are in compliance with Travel Expense Reporting policies*SAP and PeopleSoft systems experience validating records for audit checks and verifying data in 6,000+ personnel files*TER Call center escalation point and department functional inbox resolution point*Facilitated and ran monthly team meetings*Participated in monthly Team Knowledge meetings

*Used GFS collections systems to collect payments and enter customer information *Assisted customers in making payments*Generating Passtime codes, enabling Imetrik units*Worked to ensure all customer account details were accurate and up to date. *Accurately entered new customer references into collection system. *Note accounts for garnishment disclosers, final statements, termination statements, etc *Transferred Imetrik units into Gateway’s account, ensuring all units are transferred to/from correct accounts *Accurately documented conversations with customers to ensure account history reflected customer contact *Handling and discussing confidential information with discretion and maturity*Took initiative to set up auto payments for customers *Identified problems, looked for opportunities, gathered and organized data to improve processes and policies *Logged and filed incoming titles into appropriate company accounts

*Responsible for daily operation of $1.8 million store*Improved store metrics each year, even as store traffic dropped 13-15% *Exceeded store budget 1st year as store manager, becoming number 1 store in company*Created and adjusted store goals to ensure all objectives were met/or exceeded*Created and maintained a strong culture of integrity and accountability*Successfully identified, on boarded, and retained high performing associates, developing and promoting several to leadership positions within store*Ensured all operational and inventory processes were executed properly*Effectively managed employee scheduling, ensuring payroll objectives are met*Successfully met payroll percentage as store manager, while maintaining or exceeding store metrics*Helped develop and implement retail wide customer service model for Calphalon retail stores*Chosen by leadership to present new customer service model to Calphalon president and CFO during 2009 annual managers meeting