Kim Andersen Email & Phone Number

Spokane, Wa, Us

Spokane, Wa, Us

Spokane, Washington, Us

I assist clients by leading, developing and implementing organizational communication and change management strategy.Consider my experience:In organizational and leadership communications:Leading, developing and implementing comprehensive organizational communication and change management plans introducing shared services (Infor CloudSuite and Workday) across a complex, matrixed health care organization to more than 100,000 employees.Introducing a new learning management system (LMS) to more than 90,000 employees at Catholic Health Initiatives.Introducing the Epic electronic health record for Providence Health Care physicians and providers. Writing and project managing a quarterly nursing newsletter, working with the CHI Franciscan chief nursing officer and nurse editorial board. I wrote about best practices for improving the patient experience, providing quality, safe care and recognizing the great work of the nurses and those who support them.In strategy and marketing:Developing hospital service line marketing plans and initiatives.Improving the patient experience by overseeing a health system secret shopper program. We had “patient shoppers” visit and report their experiences for primary care clinics, outpatient diagnostic imaging and physical therapy services.Improving access to care by managing a call center vendor that handled hospital class registration and our “find a physician” database.Developing a more personalized patient relationship through CRM initiatives and ROI tracking.

Tacoma, Washington, Us

Managed and implemented employee communications initiatives directed to over 8,000 employees in five hospitals and more than 60 clinics/sites, working closely with senior leadership; Human Resources; Clinical Quality; Education; Spirit at Work (cultural program); ITS; and other health system departments. Managed Think Franciscan First employee communication initiative. Managed and produced a bimonthly manager e-newsletter and Chief Operating Officer’s monthly videocast for managers; oversaw home page of employee intranet; served as managing editor of monthly printed employee newsletter; managed vendors; supervised a full-time employee communications specialist.

Tacoma, Washington, Us

Managed and implemented consumer and patient-directed campaigns and initiatives for clinical service lines to include project managing production of patient materials and brochures; event planning and implementation; and change-of- ownership communications to internal stakeholders and to community for sale of long-term care facility. Hired consultant and managed Secret Shopper program. Oversaw RFP process; transitioned organization and managed relationship with new contracted Call Center.

Implemented public relations and community relations campaigns. Handled media relations for health care accounts - Washington State Medical Association, the state Department of Health, Rapigene, Staff Builders Home Health & Hospice; wrote news releases and publications; implemented statewide campaign for the DOH; oversaw work of vendors

Bachelor Of Business Administration - Bba, Marketing

Certificate In Public Relations