Kim Andreassen

Kim Andreassen Email and Phone Number

Project Officer @ Curtin University
Perth, WA, AU
Kim Andreassen's Location
Perth, Western Australia, Australia, Australia
About Kim Andreassen

A highly passionate and enthusiastic sexologist with a focus on diversity and inclusion. A mix of educational qualifications in data, sexology, education, and disability with many years of quantitative and written research report skills. I hold a BA (Psychology), Grad Cert Education, Grad Dip Business Analytics and Master of Sexology. I have a proven history of exceptional results (High Distinctions in Epidemiology, Advanced Statistics, Analytics, Visualisation, Policy, Sexology, and Sexual Health) and extensive training, management experience, and written communication experience.I am experienced in both Project Management and Product Ownership within Government, with a decade of Customer Service experience (including leadership positions), and a demonstrated history of working in the utilities and hospitality industry. I am also skilled in Technical Support, Coaching, Sales, Customer Satisfaction, and Contact Centres.I am currently a PhD Candidate - Public Health at Curtin University. Thesis title: Developing Consent Pedagogy and Resources for Young People with Disability Aged 12-16 Years of Age: A Participatory Action Research Approach Utilising Design Justice Principles and Mixed Methods Research

Kim Andreassen's Current Company Details
Curtin University

Curtin University

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Project Officer
Perth, WA, AU
Website:
curtin.edu/learnatcurtin
Employees:
9266
Kim Andreassen Work Experience Details
  • Curtin University
    Project Officer
    Curtin University
    Perth, Wa, Au
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  • Curtin University
    Project Officer
    Curtin University Sep 2024 - Present
    Australia
    To coordinate the Mentally Healthy WA Schools program. A targeted program under the overall Act Belong Commit campaign. Act Belong Commit is a comprehensive community-based health promotion campaign designed to build population mental health and wellbeing. The campaign is directed by Mentally Healthy WA (MHWA) at Curtin University, School of Population Health and is implemented through numerous partner organisations, including schools including schools from government, Catholic and independent school sectors.
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  • Society Of Australian Sexologists
    National Memberships Officer
    Society Of Australian Sexologists Nov 2022 - Oct 2024
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  • Secca Sexuality Education, Counselling, Consultancy Agency
    Education Lead
    Secca Sexuality Education, Counselling, Consultancy Agency Apr 2023 - Aug 2024
    Perth, Western Australia, Australia
    • Management of the education team and support and coordination of ongoing projects.• Advocacy including position papers, Joint Standing Committee submissions, and government consultations and decision paper responses supporting people with disability.• Workshop development and training facilitation on topics including Sexuality and Disability, SECCA App, Feel Safe, and Puberty and Adolescence for people who support people with disability.• Resource development including upgrades to the SECCA App, and creation of two consent books in Easy English and Plain language suitable for people with disability.
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  • Curtin University
    Research Assistant
    Curtin University Aug 2023 - Jan 2024
    Perth
    • Assisted senior researchers in developing and designing a Qualtrics survey, including design and functionality such as hover text.• Reviewed responses to survey and conducted analyses to determine and remove Bot responses from completed survey data.• Simple data analysis of the appropriate survey responses and synthesis into understandable results• Coordinated presentation of data to relevant stakeholders.
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  • Center For Positive Sexuality
    Education/Research Intern
    Center For Positive Sexuality Feb 2023 - Jul 2023
    Research, Survey Analysis, and Educational Tools and Resources- Conducted written assignments and analysis of the 8 dimensions of Positive Sexuality- Drafted definitions and blog posts for education dissemination
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  • Sa Water
    Project Officer
    Sa Water Jun 2018 - Dec 2018
    Adelaide, Australia
    • Consulted with call centre and managers to organise and implement multiple efficiency changes improving staff and customer call centre KPIs.• Organised large-scale procedural Maximo changes (including search function efficiencies, notification of significant events and large outages, saving over 2 minutes a call minimum).• Analysed and developed user stories as SME for Customer Notification project within call centre whilst simultaneously ensuring training and implementation were achieved.
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  • Sa Water
    Senior Customer Service Representative
    Sa Water Nov 2016 - Jun 2018
    • Answered SME questions from multiple SA Water departments and social media enquiries.• Led AHT coaching to reduce average call times for all agents on phones; overall call centre AHT KPI attained with over 80% of agents meeting targets.• Motivated team, managers, and crew, to increase customer satisfaction and guarantee efficiency.• Managed 10-15 agents - Including coaching, feedback, scorecard, and development activities.• Handled escalations to ensure a positive outcome for SA Water and customers.• Led development and testing of highly detailed technical writing procedure for split staged Returned Account process for call centre and complex team agents, dramatically reducing returned accounts.• Development of several administrative reports to Senior roles to promote efficiency and ownership between team members (including more substantive monthly reports and reportable feedback/re-work, individual action plans for agents and a new coaching document).
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  • Sa Water
    Customer Service Representative
    Sa Water Aug 2016 - Nov 2016
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  • Sanity
    Assistant Manager
    Sanity Feb 2016 - Jun 2016
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  • Recruitment At Top And Skills At Top (Top Office Group)
    Call Centre Operator (Night Shift)
    Recruitment At Top And Skills At Top (Top Office Group) May 2015 - Dec 2015
    Ipswich, Queensland, Australia
    Inbound call centre
  • Kelly Services
    Market Research Interviewer
    Kelly Services Mar 2015 - May 2015
    Brisbane Area, Australia
    Outbound cold and warm calls for Qld Government Statisticians Department/Department of Treasury on behalf of both Department of Health and Education Department to complete interviews/surveys.
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  • Medibank Health Solutions
    Customer Service Representative
    Medibank Health Solutions Sep 2014 - Jan 2015
    Answering phone calls in a sensitive manner as per information provided d being of a delicate nature. Duties include rescheduling, canceling and discharging patients using both TOPAS and WEBPAS hospital systems, as well as answering general hospital or referral related enquiries.
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  • Mcdonald'S Corporation
    1St Assistant Manager
    Mcdonald'S Corporation Sep 2013 - Sep 2014
    Working as the Restaurant Manager's right hand it was among my responsibilities to ensure the day to day running of the restaurant. In particular food safety and shift running. During my time with McDonald's I have worked with all systems within the restaurant to excellent results. Results include:Rostering: $1.50 drop of average hourly rate within two weeks of scheduling crew. Stat/Inventory: lowest base and overall food cost in Perth Mcopco for November 2013. Safety and security: consistent safety audit results over 90% at three different restaurants Training: implementation of completely new training system that is currently being utilised in 4 different restaurants with great success.
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  • Iinet
    Solutions Officer
    Iinet Jan 2012 - Sep 2013
    Starting out learning general support for DSL and dial up internet services, I worked my way through the departments within iiNet quickly.Learning mobile broadband, home phone, mobile voice and in particular Fetch TV troubleshooting. Following the skill development of Fetch TV I worked closely with the operations centre staff and developed more efficient and logical ways of troubleshooting the service resulting in an over 50% drop of Fetch TV related faults lodged. I further developed my knowledge of the customer charter and telecommunication standards I entered the Solutions team. Working as the highest level of escalation within iiNet and developing relationships with disgruntled customers to develop resolutions that were acceptable to both parties.
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Kim Andreassen Education Details

Frequently Asked Questions about Kim Andreassen

What company does Kim Andreassen work for?

Kim Andreassen works for Curtin University

What is Kim Andreassen's role at the current company?

Kim Andreassen's current role is Project Officer.

What schools did Kim Andreassen attend?

Kim Andreassen attended Curtin University, Curtin University, Deakin University, Curtin University, University Of New England (Au).

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