Kim Andrus Email & Phone Number

Lexington, Kentucky, United States

Take applications for HELOC, vehicle, and personal loans and work with the client through the loan process.Meet or exceed person loan growth and production quarterly goals.Monitor onboarding efforts on account to ensure cross-sale goals are met.

United States

Lexington, Kentucky, United States

Lexington, Kentucky

Neurosurgical Associates

Lexington, Kentucky Area

• Triaged and manually obtained vital signs for adult and pediatric patients.• Administered EKG tests.• Collected blood samples through Venipuncture• Administered immunizations as directed by physicians.• Verified eligibility, maintained proper documentation, and administered immunizations for VFC program• Collected lab specimens and performed basic tests.

Provide support to the management team to facilitate the completion of all tasks.• Processed and accurately filled prescription orders. • Input prescription insurance information that ensured proper billing and payment.• Maintained patient confidentiality. • Troubleshooting adjudicated and rejected insurance claims. • Greeted customers with a warm welcoming demeanor as they enter the facility.

Provide leadership to a customer-focused team in a busy environment, providing timely and excellent customer service.• Greet customers with a warm welcoming demeanor as they enter the facility to present a good impression.• Interact with customers from various socioeconomic strata of society to assist with account management and financial services.• Project sensitivity towards customers and fellow employees.• Thoroughly research customer issues and resolve problems as quickly as possible to ensure customer satisfaction.• Use proper telephone etiquette to answer questions from persons inquiring about hours of operation, location, and banking procedures.• Participate in meetings to exchange ideas on how to retain loyal customers and succeed in a competitive industry.• Train new employees to deliver a high standard of customer service.• Execute financial transactions according to policies and procedures.• Order supplies and materials, ensuring sufficient on-hand inventory.• Review documents and forms for accuracy and completeness.• Maintain records of balances and correct errors if needed.• Maintain documentation regarding various financial subjects.• Oversee the filing of a variety of documents and forms.• Safeguard customers’ personal information.• Stay current with regulations updates and changes.• Use a computer, printer, copier, and fax machine to perform tasks.• Schedule equipment service and repairs.• Use Word, PowerPoint, Outlook, and Excel to prepare documents, slides, emails, and spreadsheets.

Provided support to the management team to facilitate the completion of all tasks.• Greeted customers as they entered the facility in a friendly and professional manner, and provided information on policies, procedures, and a variety of products and services.• Interacted effectively with a wide range of personality types in both pleasant and difficult circumstances.• Delivered prompt and professional service to customers via direct contact, phone, and email.• Explained policies, rules, and operating procedures to new employees.• Listened intently to customers’ complaints, and quickly and effectively made appropriate decisions on behalf of the customer.• Dealt professionally, courteously, and efficiently with fellow employees and higher level associates. • Provided daily coaching, guidance, and leadership to staff.• Participated in meetings and activities held to improve customer satisfaction and business performance.• Monitored progress of staff toward goals and modified schedules or workload to ensure completion of objectives.• Routed and directed customer requests to appropriate personnel.• Applied attend to detail to prepare various reports.• Organized documents and maintained files and accounts.• Ensured the security and confidentiality of customers’ personal information.• Used Word, PowerPoint, Outlook, and Excel to prepare documents, slides, emails, and spreadsheets.

Directed the daily activities to ensure an efficient and effective operation, manage a busy lobby, and expand customer relationships.• Operated in full compliance with internal policies and procedures as well as applicable regulations and laws.• Followed HR and EEO laws and regulations to schedule, supervise, train, and develop staff.• Maintained customer service standards, greeted customers across cultures, and facilitated a welcoming and customer-focused environment.• Ensured staff members had a good working knowledge of products and services, listened attentively to customers, and provided customers accurate information.• Rotated duties to ensure all staff members were able to perform all tasks. • Scheduled staff in the most efficient manner, ensuring adequate coverage based on customer traffic. • Conducted regular staff meetings to share information, answer questions, provide feedback, or discuss methods to achieve sales, service, operations, and other goals. • Monitored staff interactions with customers and helped to answer questions or deal with difficult situations. • Performed efficient and accurate data-entry.• Retrieved customer’s information to provide or explain information, or for use in correspondence and reports.• Ensured confidentiality of customers’ sensitive information.• Promptly shredded papers containing customer information when no longer needed to prevent the information from being read or reconstructed.• Ensured adequate levels of supplies were maintained to efficiently perform work.

Managed a diverse staff and directed the growth, stability, direction, and daily operation of the business.• Followed HR and EEO laws and regulations to hire, staff, evaluate, promote, and train an effective workforce.• Communicated and translated the company’s vision and mission strategic objectives to staff.• Set goals and objectives related to organizational development, sales, productivity, and profitability.• Formulated policy to integrate the guidelines, rules, focus, and principles of the company.• Analyzed information and data, and used sound judgment to make crucial business decisions.• Monitored, forecasted, and executed an annual operating budget.• Ensured compliance with insurance, legal, and safety obligations.• Conducted market research and gathered information to make good decisions for promotional purposes.• Heard customers’ complaints and resolved the issues to their satisfaction.• Led management meetings to discuss problems, customer service, and sales.• Responded to in person, written, and telephonic inquiries from customers.• Reviewed sales reports for sales volume made for specific categories and used findings to set team goals.• Wrote business letters to external customers to provide information.

Associate Of Science (A.S.), Medical/Clinical Assistant

Associate Of Science (A.S.), Business Management