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Kimani Patrick Email & Phone Number

MBA(Project management),BSC, Scrum Fundamental Certified, CTFL Certified at KCB Bank Group
Location: Kenya 7 work roles 4 schools
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Current company
KCB Bank Group
Role
MBA(Project management),BSC, Scrum Fundamental Certified, CTFL Certified
Location
Kenya

Who is Kimani Patrick? Overview

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Quick answer

Kimani Patrick is listed as MBA(Project management),BSC, Scrum Fundamental Certified, CTFL Certified at KCB Bank Group, based in Kenya. AeroLeads shows a matched LinkedIn profile for Kimani Patrick.

Kimani Patrick previously worked as Business Architect - Transition Management Technology Division at Kcb Bank Group and Business Intelligence Analyst at Co-Operative Bank Of Kenya. Kimani Patrick holds Bachelor Of Science (B.Sc.), ., . from Egerton University.

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KCB Bank Group

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Profile bio

About Kimani Patrick

A passionate, self-driven, competent and peak performing business intelligence analyst skilled with agile-scrum principles and with over 10 years work experience cutting across retail operations,digital banking transformation ,data and analytics & customer experience.

Listed skills include Customer Experience, Banking, Management, Contact Centers, and 22 others.

Current workplace

Kimani Patrick's current company

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KCB Bank Group
Kcb Bank Group
MBA(Project management),BSC, Scrum Fundamental Certified, CTFL Certified
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7 roles

Kimani Patrick work experience

A career timeline built from the work history available for this profile.

Business Architect - Transition Management Technology Division

Current
Kcb Bank Group

●Collaborating with stakeholders to define and articulate business strategies and objectives.●Designing and refining business processes to enhance operational efficiency and customer experience.●Identifying and evaluating opportunities for innovation and transformation within the organization.●Guiding the implementation of technology solutions that support business goals and deliver measurable value.●Fostering cross-functional collaboration and alignment to drive successful project delivery and organizational change.

Oct 2023 - Present

Customer Experience Digital Banking Business Strategist

Co-Operative Bank Of Kenya

Nairobi, Kenya

Defining current customer needs and drive product innovation in the digital hub. This entails,identifying current customers pain points,review the journeys/interface and innovate quality and sustainable New banking products or processes.

Sep 2018 - Nov 2019

Scrum Master

Co-Operative Bank Of Kenya

Nairobi-Kenya

Digital banking product strategist working in agile environment that adopts scrum ceremonies way of working.

Jan 2018 - Nov 2019

Customer Experience Relationship Manager

Co-Operative Bank Of Kenya

Nairobi-Kenya

This role involved;-Complaint Handling within the acceptable SLAUtilization of CRM system in handling customer issueBranch and Department VisitationMonitoring of customer service standards within the bank to acceptable required scoreTraining of service staff on service standards

Aug 2017 - Oct 2018

Contact Center Supervisor

Co-Operative Bank Of Kenya

Nairobi-Kenya

My role in this position involved;--Maintenance of Contact Centre agent performance dashboard-Conducting quality assessment on Call, Email & social media -Floor management of the contact centre-Monitoring of Service level with objective of maintaining a score of 85% and above-Shift schedule preparation and adherence.-Ensuring all systems are in good working condition

Feb 2012 - Sep 2013
4 education records

Kimani Patrick education

Bachelor Of Science (B.Sc.), ., .

Egerton University

Activities and Societies: Community empowerment club(EUSCEM)Worked with various Sponsors in identifying support needed by community around.

Master'S Degree, Business Administration And Management, General

Kenyatta University

Project Management

Scrum Master Certification, Scrum Fundamentals Certification, Highly Proficient

Scrum Study-Project Management Institute

Activities and Societies: Scum fundamentals and principles

FAQ

Frequently asked questions about Kimani Patrick

Quick answers generated from the profile data available on this page.

What company does Kimani Patrick work for?

Kimani Patrick works for KCB Bank Group.

What is Kimani Patrick's role at KCB Bank Group?

Kimani Patrick is listed as MBA(Project management),BSC, Scrum Fundamental Certified, CTFL Certified at KCB Bank Group.

Where is Kimani Patrick based?

Kimani Patrick is based in Kenya while working with KCB Bank Group.

What companies has Kimani Patrick worked for?

Kimani Patrick has worked for Kcb Bank Group and Co-Operative Bank Of Kenya.

How can I contact Kimani Patrick?

You can use AeroLeads to view verified contact signals for Kimani Patrick at KCB Bank Group, including work email, phone, and LinkedIn data when available.

What schools did Kimani Patrick attend?

Kimani Patrick holds Bachelor Of Science (B.Sc.), ., . from Egerton University.

What skills is Kimani Patrick known for?

Kimani Patrick is listed with skills including Customer Experience, Banking, Management, Contact Centers, Retail Banking, Analytical Skills, Customer Relationship Management, and Customer Service.

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