Order Management Coordinator
Current• Acting as a main point of contact for customers • Accurately entering data into the order entry system, ensuring all items are accounted for • Ensuring fulfillment of orders using established procurement procedures • Following up with customers, suppliers, and carriers regarding orders. • Using lobby to monitor the status and manage orders through the complete order cycle • Maintaining accurate dates on orders to ensure accuracy of backlog report • Reviewing vendor… Show more • Acting as a main point of contact for customers • Accurately entering data into the order entry system, ensuring all items are accounted for • Ensuring fulfillment of orders using established procurement procedures • Following up with customers, suppliers, and carriers regarding orders. • Using lobby to monitor the status and manage orders through the complete order cycle • Maintaining accurate dates on orders to ensure accuracy of backlog report • Reviewing vendor order acknowledgements for discrepancies, updating dates, and attaching in business system • Assisting with order specific documentation requirements • Maintaining correspondence with customers through email, portals, status reports and phone calls • Assisting and collaborating with sales team, other Lakeside teams, vendors, etc. to ensure that customer needs are fulfilled while satisfying Lakeside’s policies, initiatives, and business goals • Assisting with team’s product returns from the point of customer request through to completion • Filing and documenting as appropriate. • Providing feedback on the efficiency of the order management process/internal processes and procedures. Show less
