*Oversee a team of six part-time evening team members*Team member scheduling*Assisting the department manager with adminstrative duties*Handle customer inquiries / complaints with tact and in a professional, positive manner *Assist customers with preparing necessary documents for domestic and international shipments *Provide information on all available shipping options*Assist in the training of new employees by being a mentor*Perform trace agent duties on a nightly basis and assist new trace agents when needed*Contact customers to obtain missing information and prepare shipment for redelivery*Inform customers of undeliverable package(s)*Prepare shipments for undeliverable packages back to the shipper*Process dropped off packages from clients for shipping*Liaise with external clients – building and maintaining strong and positive relationships

*Handle customer inquiries / complaints with tact and in a professional, positive manner *Assist customers with preparing necessary documents for domestic and international shipments *Provide information on all available shipping options*Assist in the training of new employees by being a mentor*Perform trace agent duties on a nightly basis and assist new trace agents when needed*Contact customers to obtain missing information and prepare shipment for redelivery*Inform customers of undeliverable package(s)*Prepare shipments for undeliverable packages back to the shipper*Process dropped off packages from clients for shipping*Liaise with external clients – building and maintaining strong and positive relationships

*Offload and sort Fedex packages from the Fedex courier vehicles*Performed nightly warehouse duties, but not limited to, fulfilling customer supply orders, re-parking the vehicles in their assigned spots

*Brand Manager for over eighteen North America and Canadian-only distributed and licensed home video (DVD) labels including but not limited to WWE, The Disinformation Company, Kultur Films, CBC, The Holmes Group (Holmes on Homes), AnimEigo*Oversee product launch from creation of product (idea inception, working with the graphic arts department to create DVD artwork, collecting masters) through to the end of the product life span for licensed labels*Create and execute consumer promotions with retail specific and/or third party partners*Liaise with sales staff in creating and executing label specific national and regional retail promotions/programs and provide them with necessary promotional tools (POS, PowerPoint presentations)*Create and execute marketing plans, keeping within a set budget*Create exclusive DVD packages and corrugate pre-packs for specific retail accounts *Prepare P& Ls for licensed labels’ DVD releases*Analyze label sales reports for more sales opportunities with accounts*Provide sales forecast reports to key license labels

*Marketing manager for Walt Disney Records*Oversaw the creation of major compilations (Big Shiny Tunes, MuchDance, YTV Big Fun Party Mix, PureDance, Frosh...) from start to finish*Created and implemented a critical path system to keep co-workers on track

*Booked artist interviews with various media (print, electronic, radio and television) securing major coverage (print covers)*Created and maintained artist promotion itinerary*Updated artist media files with news paper clippings