Kimba Keene Email & Phone Number

Atlanta, Georgia, United States

• Greet residents and guests and provide assistance with access to elevators • Retrieve resident packages upon request with proper identification • Contact residents to confirm access to floor for guests and food deliveries• Log incident notes in activity log and log package arrivals and store in designated areas

Atlanta, Georgia, United States

• Communicate with supervisors on both sides of contract before and during shift to ensure client agendas are met• Greet and maintain pleasant disposition with static staff while on location• Oversee staff to ensure careful handling of IT equipment while disassembling, packing, transporting then reassembling of components• Stacked fragile equipment and other items weighing up to 100lbs onto dollies and machine carts and shrink wrap for secure transport• Relocated items to specifically mapped out destinations and reassemble accordingly

Atlanta, Georgia, United States

• Answered inbound calls for users of Microsoft Office and other Microsoft business apps• Researched answers to client inquiries using various proprietary and public resources• Recreated client issues in virtual workspace to gain first hand insight to better understand complications and discover and implement resolutions• Utilized specific software (RAVE) to document case notes and locate known fixes via company knowledge base• Communicated with management and co-workers via Microsoft Teams to work toward resolutions as well as conduct team meetings and set up focus groups for persistent client issues

Atlanta, Ga

• Assist Atlanta Hartsfield-Jackson airport patrons with directions and other questions and requests• Scanned and confirmed valid ID for employee access to secured areas at airport and other sites• Recorded any breaches, discrepancies, and prohibited items with secured property management devices• Inspected vehicles and personal bags for prohibited items in secure areas of airport• Patrolled secured parking areas and tallied number of vehicles to be reported at beginning and end of shift

Marrietta, Ga

• Answered inbound calls and maintained call records on Windows 10 device in a metrics-driven environment with 97% resolution rate• Utilized Windows environments and apps including Active Directory, Office365 (mostly MS Outlook and Teams), Altiris, Citrix, Lawson, MyID, NetIQ, Symantec PGP, and Symantec VIP• Provided remote support while on inbound service calls using Bomgar software• Performed technical support tasks when needed for callers needing assistance with varied software and operating system related issues • Documented informative incident notes in ServiceNow ticketing system• Executed active listening, displayed effective verbal and written communication skills and ability to remain calm and composed during outages of software and emergency equipment used in medical facilities• Displayed ability to effectively perform job responsibilities with no supervision during COVID-19 quarantine• Investigated and analyzed information in Knowledge Base to learn/recommend possible process improvements• Became proficient in knowledge of Windows environments and apps including Active Directory, MS Outlook, Office365 and Teams, Altiris, Citrix, Lawson, MyID, NetIQ, Symantec PGP, and Symantec VIP

Greater Atlanta Area

• Maintained network services for various campuses and local devices o Answered inbound calls and emails while logging case notes for each in SysAid ticketing system o Daily trouble shooting of local computers in various departments and student facilities o Usage of Remote Desktop, LogMeIn, Hyper-V o Implemented Active Directory changes as needed• Re-imaged and/or migrated local network services for business departments and computer labs• Installed and configured software accordingly• Mapped computers to specific devices and shared drives• Assisted with building servers for Tech Services office and new facilities of local campus (headquarters) o Mounted servers, switches, and routers properly on seated racks o Installed Cat5e and Cat6 cables  Pulled Ethernet cables through plenum ceilings  Crimped/Terminated wires to RJ-45 connectors  Punched down wires to RJ-11 connectors and patch panels  Configured computers and other devices to network

Norcross, Ga

• Supervised new hires in company processes• Operated forklift and pallet jack as needed throughout warehouse• Stocked and/or pulled stock from freezer using forklift and pallet jack• Manufactured meat product by feeding, inspecting, sorting, and picking quality product as it comes down conveyor belt while keeping product at FDA standard temperature• Packaged product and weighed to company specifications• Labeled packages in preparation for shipment

Associate'S Degree, Computer Information Systems, 3.6

Basic Trade Certifications, Construction Industry And Labor Readiness Training, Passed