Provide contract Recruiting and Human Resources Services. Delivered projects in the following areas:• Talent Acquisition: Strategic Planning, Coaching Recruiting Team, Full Cycle Recruitment• Human Resources: Guide client/management coaching through investigations, performance management, employee development and termination processes; Conduct internal audits (I-9, file management and retention, overall legal compliance)• Consulting: Identify pain points across the employee life cycle and recommend improvements; Evaluate employee engagement levels• In partnership with Energize HR: Developed, documented and implemented comprehensive end to end Human Resources processes and infrastructure for a $10 million non-profit; developed and delivered Interviewing Skills workshop

Questback provides SaaS-based Enterprise Feedback Management software solutions for Employee Engagement, Customer Insights and Market Research.Built and managed talent acquisition function and created Human Resources processes and policies to standardize and scale with business growth, deliver an exceptional candidate experience and align talent with culture and business strategy. • Partner with business leaders to assess current workforce, identify skills gaps, scope job requirements, forecast needs and devise plan to align people strategies with business objectives. • Evaluate existing recruiting, interviewing, selection and onboarding processes and tools. Recommend and deploy solutions encompassing workforce planning, employer branding, job posting, social media recruiting, passive talent engagement and relationship management, onboarding and judicious use of third party recruiter and RPO services for select positions.• Leverage talent market insights to devise and execute end to end recruitment plan to address immediate hiring needs and develop future pipeline, applying agile principles to achieve hiring targets while adapting to the changing business demands. • Provide guidance on matters such as workforce planning, legal and regulatory compliance employee development and performance management. HR focal point for PEO vendor and immigration attorney. • Collect, analyze and summarize data and trends to deliver monthly reviews and quarterly deep dive analysis on talent acquisition progress and results for executive leadership team.

Provided presales support for the IBM Business Analytics suite. Responsible for promoting and driving adoption of Cognos, Watson Analytics and SPSS within existing and new enterprise accounts by delivering software demonstrations, proofs of concept and workshops that highlighted product capabilities and articulate competitive differentiators. • Used interactive discovery to capture and understand client business objectives and requirements and uncover additional opportunities to help customers achieve results.• Collaborated with account team and colleagues to turn requirements into solutions that address customer goals and demonstrate recognizable value. • Co-facilitated hands-on Advanced Analytics workshop at IBM’s Insight Conference and served as featured speaker at local Meetups discussing predictive analytics, data visualization and dashboard creation. • Prepared responses to RFP’s, RFI’s and customer inquiries.• Acted as customer liaison to communicate product enhancement and updates, share best-practices and ensure timely resolution of technical issues. • Frequently engaged across regions to strategize with colleagues and business partners on opportunities and sales initiatives targeting Human Resources. Contributed workforce analytics expertise for a $20M software and services deal closed by GBS.

Initiated and led HR and Operations related programs and projects for 340 technical professionals across North America, enhancing the team’s ability to achieve business goals. Partnered with senior leaders and global, cross-functional teams to drive key programs, identify and implement process improvements and influence successful implementation of talent programs that cultivated high-performance workforce. The broad scope covered Change Management, Talent Acquisition and Management, Program Management, Business Development, Workforce Planning, Resource Allocation and Process Improvement, for example:• Acted as change agent on major organization transformations such as workforce realignments, compensation plan changes and integration of employees from recently acquired companies.• Guided and coached managers on employment topics including: hiring strategies, workforce alignment and succession planning, international relocations, employee relations and performance management. • Streamlined processes and introduced programs that improved effectiveness and performance in areas such as administration of quarterly bonus program, adoption and usage of CRM system, availability of adequate equipment, participation in enablement activities, and communications to the field.• Consulted with prospects and customers and delivered workshops on HR Analytics and Digital HR strategies. • Analyzed internal and external workforce data to identify attrition factors and devise targeted retention strategies. • Developed application in Cognos for Business Analytics leaders to track sales forecasts.Received numerous awards and recognitions from peers and senior leaders, often described as agile, actively seeking ways to add value, with the ability to anticipate needs, manage multiple priorities, and quickly understand business priorities and translate them to execution, often amidst considerable ambiguity.

Accelerated timeline for hiring top talent through team leadership and by building trusted advisor relationships with hiring managers and providing an exceptional candidate experience.• Partnered closely with internal customers to cultivate a comprehensive understanding of the business, job roles and skill requirements and deploy innovative short- and long-term recruitment strategies to support a sustainable pipeline of diverse, well-qualified talent.• Consulted and educated hiring managers on competitive landscape, external talent planning, best practices and standardized processes and influenced to drive high quality selection decisions.• Negotiated offers and facilitated onboarding and assimilation process.• Co-authored global recruiting quick reference guide as part of an enablement initiative to help orient newly acquired managers to the IBM hiring process, compliance requirements and using the applicant tracking system (ATS).• Thoroughly vetted candidates’ technical and non-technical skills establishing credibility and resulting in strong relationships with candidate and hiring managers. • Realized measurable improvements in manager satisfaction, offer acceptance rates, and candidates presented to hired ratios within first 6 months by rigorously measuring effectiveness and continuously improving.

Fortune 500 and Mid-market Project Examples:IBM: Targeted sourcing for experienced professionals with SAP experience. Attracted, screened and passed qualified candidates to hiring managers.ICOS Corporation: Achieved target 50 hires ahead of schedule during engagement to create and execute national hiring strategy focused on top ranked pharmaceutical sales reps to launch first product, Cialis.Suncor Energy: Created customized training covering recruiting fundamentals, sourcing strategies, sales skills and interviewing technical candidates. Delivered program to recruitment teams across the United States and Canada.MD Anderson: Improved ROI for recruitment systems by uncovering process gaps and user adoption challenges then facilitating changes.North Highland Consulting: Developed and executed profile specific search strategies that delivered continuous pipeline of top talent. Microsoft: Achieved 100% of target to source, screen and present software programmers and managers with high demand skills in Java, C#, .NET and J2EE.

Attained 100% offer acceptance rate, planning and leading university recruiting initiative for IBM's Human Capital Management practice. (Seasonal contract work.)• Conducted candidate sentiment analysis, parsed data into action plan and presented to senior leadership.• Improved team knowledge sharing and efficiency by co-creating and managing university team wiki and leading transition from traditional database style team rooms to interconnected web pages.• Worked with key stakeholders to develop hiring profiles and messaging for recent graduates and interns. • Collaborated with onboarding team to establish informed communication plan, coordinate on-boarding and training schedules and ensure a consistent, positive experience.• Mentored new team members during hectic fall recruiting season. • Facilitated change from Peopleclick applicant tracking system to Global OM.

Helped clients improve staffing effectiveness through solutions combining HR Analytics, long and short term recruitment strategies and tailored Employer Branding.

• Created and launched professional services offering to help clients increase effective use and adoption of HR and recruiting technology. Resulted in new revenue stream and improved customer satisfaction. • Managed recruiting skills training team. Developed and delivered standard and customized training programs for clients across North America. Responsible for new service offerings, business development and client relationship management. Business development efforts resulted in 150% revenue growth in first 6 months (at Claybrooke & Associates, later acquired by Peopleclick). • Guided clients’ use of ATS data and creation and implementation of metrics reporting using Vision Recruitment System and Crystal Reports. • Worked closely with clients to understand business issues and recommend solutions including: sourcing and branding, metrics programs and analysis, training, and recruitment process improvements• Presented at regional and national conferences, including HR Tech, covering topics such as using technology and data to improve the recruitment function.