GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Provides expertise in sustained customer success and growth in Imaging 360 portfolio lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a digital focus.

I’m developing an app with a company called App Bros. On track to launch in Spring 2024 in both Apple and Google Play stores.

Slack is experiencing hyper growth across the globe, and we have opened up a Chicago office as of late June 2019! In joining Slack as the Head of Customer Success in the Central region, I've taken on the exciting challenge of building out a highly skilled CSM team in region, establishing the Slack culture in a new office, and supporting growth in the Central region book of business. At Slack we believe in making people's working lives simpler, more pleasant and more productive. #slack#leadership

-Lead an organization of Account Managers, Customer Success Managers, Events Managers & Customer Care Coordinator-Managed performance of 2 Directors – Director of Account Management & Director of Customer Success in addition to 2 Events Managers -3 main objectives – Retention, Customer Satisfaction and Enabling Growth-Achieved Net Revenue Retention of 110%+ in Q4 2018 and Q1 2019-Reduced Churn from 25% to 19% (total) over 6 month period and avoidable churn to 15%-Rolled out the company’s first NPS survey and results - +70 NPS company wide-Created 2 separate swim lanes of Account Managers and Customer Success Managers with new roles and responsibilities including a growth path and core competencies at every level-Built out an entire new Customer Success function & team including a Director and 5 CSMs within 90 days-Public speaker at Built In events in all 7 markets and for other tech industry events & events to support women & equality – most recently “She Means Business” and “LiftUp”-Member of the Built In culture committee and Chair of the Learning & Development sub-committee-Created a Voice of Customer program and feedback loop to product each month with a different focus and I would report out to the CEO and Head of Product – a customer analytics dashboard is being created as a result

As the Head of Customer Success I lead our Outcome Health customer facing teams to ensures success of our patient and provider customers in the Enterprise Health Systems, Independent Health Practices and Mid Market Groups. I report into our SVP of Customer Operations and collaborate closely with Sales, Product, Legal, Marketing, content and Video production teams. My organization serves as the primary point of contact for our Outcome Health customers in the Provider Solutions business. Key Responsibilities:-Direct oversight of 4 Managers and Customer Success/Solutions Implementation Organization of 55+ employees at its peak-The 3 pillars I anchor on are: Drive Retention, Enable Growth & Ensure Customer Satisfaction-Separated the tactical Customer needs from the strategic customer needs by building out a Customer Care team in our Tampa office, so my CSMs can focus on relationship management and being a trusted advisor to our key accounts-Navigated this team through uncharted waters when our business model and results were called into question by the WSJ and SEC-Built out competencies & levels of individual CSM roles & job descriptions as a retention and career growth tool-Led the change on the Customer Success compensation plan, including eliminating a sales target for the team to truly focus on building relationships and organic growth for the company, while remaining sales-minded-Created & facilitated Customer Success fundamentals (and Advanced Track) for the onsite team-Lead Outcome Health customer facing teams (55+ people)-Hire, train and manage a team of Managers of Customers Success Executives & Managers-Own enterprise customer relationships from on-boarding to day-to-day services-Build play-books and processes to ensure customer success-Develop a trusted advisor relationship with customers and make sure they get the maximum value of Outcome Health products and solutions-Created a culture committee to hold monthly events to improve culture

Led a team of Customer Success Managers across North America in the delivery of post-sale implementation of LinkedIn products & solutions for important Customers in our Search & Staffing vertical within Talent Solutions.Key Achievements-Managed a team dispersed throughout North America-Responsible for retaining multi-million dollars in business for the Talent Solutions business-Held the lowest churn rate throughout the LinkedIn business 2 years in a row <2% preventable churn-As a leader, had highest Manager engagement scores 2 years running, within LinkedIn Customer Success function-Held lowest employee attrition rate (<10%) and fastest time to hire when roles did open (<30 days) because of individual and team pipelining efforts-Was a big LinkedIn culture champion and was an active member of the Chicago office culture committee-Was an active member of LinkedIn’s In Day committee, 2015-2016-Featured speaker at LinkedIn’s annual Talent Connect conference 2013-2016-Helped lead the Customer Success transformation in 2014 from Product Specialists to a fully functioning Customer Success team, including the global wide roll out plan

•Partner with the LinkedIn Global Account Manager and lead post-sales activity for LinkedIn’s strategic global customers •Utilize LinkedIn, client and other data to derive insights and use these to drive greater customer engagement•Maintain a deep understanding of LinkedIn solutions and speak with customers about the most relevant features/functionality for their specific business needs•Assess client Talent Acquisition tools and solution framework to make recommendations for LinkedIn customers•Engage customer Talent Acquisition leadership teams to ensure client is achieving optimal results and ROI with solution •Plan with clients for solution deployment, adoption and change management•Serve as the Voice Of Customer and provide internal feedback on how LinkedIn can better serve our strategic global customers

Recruiting Top Talent At Work for a Healthier World.GE Healthcare provides medical imaging and information technologies, medical diagnostics, patient monitoring systems, drug discovery, biopharmaceutical manufacturing technologies, performance improvement and performance solutions servicesBuilding Talent Acquisition CoE Service SolutionsImproving Social Network RecruitingCreating Multi-Channel Recruitment MarketingDelivering Internal Marketing CommunicationsOptimizing Sourcing Effectiveness

Recruiting Top Talent At Work for a Healthier World.GE Healthcare provides medical imaging and information technologies, medical diagnostics, patient monitoring systems, drug discovery, biopharmaceutical manufacturing technologies, performance improvement and performance solutions servicesKey ownership of U.S. Talent Acquisition Strategy for STEM –Science, Technology, Engineering & MedicalKey Achievements*1 of 2 Staffing Leaders in the U.S. managing all P&Ls and centralized functions for GEHC*Responsible for staffing COE service delivery, executing 4000 hires annually in the US*Executive recruitment – 40 placements in 5 quarters*Organized and led onsite diversity event for Senior marketing prospects, targeting the competition*Created toolkit for successful pipeline event planning, allowing replication across TA team *Partnered with outside vendor & professional organization to host quarterly Virtual Career Fairs*Facilitated global GEHC pilot of CRM technology, full launch summer 2012*RPO partner team training, resource management, execution and service delivery

RPO engagement: GE Healthcare, State Street Corporation, RSM McGladreyIndustry Knowledge: Medical Devices, Pharma, Alternative Investments Solutions, Tax, Audit, AccountingFunctional Expertise: Engineering, IT, Quality & Regulatory, Medical Diagnostics, Life Sciences, Finance and Human Resources