Oversee scheduling of appointments, cancellations, and urgent care visits, ensuring high efficiency and accuracy.Train and guide the team on the use of Zoho CRM for optimized appointment management and customer tracking.Use MS Teams to facilitate effective team communication and coordination.Collaborate across departments to enhance scheduling processes and increase appointment availability.Maintain high standards of customer service by addressing client inquiries and ensuring satisfaction.Monitor appointment schedules to integrate urgent care needs and ensure timely service delivery.Develop strategies to improve operational efficiency and implement process enhancements.Generate and analyze reports on appointment scheduling to evaluate and improve team performance.

- Manage and schedule appointments, outreach calls, cancellations, and urgent care visits effectively.- Conduct outreach calls, handle cancellations, and coordinate urgent care visits promptly and accurately.- Utilize Zoho CRM for streamlined appointment scheduling and efficient customer tracking.- Facilitate communication using the MS Teams platform for effective team collaboration and coordination.- Collaborate across departments to optimize scheduling processes and enhance appointment availability.- Provide exceptional customer service by addressing inquiries and ensuring client satisfaction.- Monitor appointment schedules to accommodate urgent care needs and ensure timely service delivery.- Develop strategies to improve appointment scheduling efficiency and implement process enhancements.- Generate reports and analyze data related to appointment scheduling for performance evaluation.

911der Women, Inc. is a 501(c)(3) nonprofit organization raising money to provide mental health resources, training, outreach, research and other programing to our telecommunicators who are the public safety lifeline to those who call in need of help.Our mission is to strengthen and support the Women of 911 and equip them with the tools to foster professional and personal growth. 911der Women is a nonprofit and a community where women are empowered to contribute significantly to the public safety industry and work through barriers in pursuit of their goals.Our vision is to envision an industry where women in 911 have expanded pathways to career advancement, leadership, and personal growth. An organization built from experience, 911der Women creates the opportunity for every woman to achieve her fullest potential through networking, peer support, mentoring, and education. Confident women in 911 benefit the public safety community by showcasing their unique talents, professionalism and experiences. When women in 911 find their voice, they find their power.

911 call taking and dispatching of law enforcement, fire, and emergency medical services

- Instruction and installation of Motorola software solutions to new vendors- On-site customer support through multiple stages of software integration- Facilitates agency wide training in a classroom setting to ensure end-user success- Conducts technical training and IT Support troubleshooting for Motorola services and products- 75% travel role with 25% of the role consisting of administrative work from home responsibilities

- Handles emergencies effectively and quickly dispatches officers to assist responders- Identifies key factors for an appropriate response while remaining calm and professional- Receive emergency calls while simultaneously dispatching responding officers- Gathers data accurately, analyzes large datasets using Regex to improve program function- Equipment operation: radio consoles, computers, call recorders, text to 911 programs- Spillman expert of police modules, admin data tables (user, address, alarm, and names management)

- Coordinates training implementation of new employees- Supervises trainees and other team members in leadership capacity- Documents training benchmarks and analyzes compliance data- Monitored the compliance of contracted ambulance response agreements- Compiled resource allocation Crystal Reports for directors aimed at actionable workload adjustments- Remains steady in a fast-paced environment as a leader and front-line telecommunicator

- Dispatches ambulances to medical emergencies and provides EMD pre-arrival instructions to callers- Collaborates with other agencies to allocate resources for emergency response- Communicates with the public concerning emergency and non-emergency situations- Operation of Computer Aided Dispatch Systems (CAD) and multiple mapping programs

- Taught bible study and created lesson plans in a classroom setting- Led structured learning modules and recess type play- Monitored lunch breaks and chaperoned field trips- Collected payment for customer accounts and tracked student attendance