● Manage daily leasing operations by assigning and overseeing leads in Entrata and coordinating general leasing and resident inquiries in an effort to ensure maximum occupancy.● Implement strategic social media initiatives on Facebook, Instagram, and TikTok and respond promptly to messages and comments. ● Maintain up-to-date property listings internally and on various ILS platforms, ensuring accurate information for prospective residents.● Establish community presence by responding to property reviews, updating Google headlines, and conducting market surveys.● Collaborate with Envida to curate monthly content calendars and organize quarterly photo and video shoots, demonstrating creativity and attention to detail in creating compelling visuals.● Assist with hiring and training new leasing personnel.

● Worked with property managers to maintain market readiness and facilitate smooth transitions.● Developed policies and procedures for effective property management.● Followed up with potential leads and residents and assisted with weekly marketing and leasing reports.● Toured properties with prospective tenants and provided a wealth of information regarding their key features.● Created proposals, lease offers, and documents for incoming and current tenancies.● Kept meticulous records of correspondence between management and tenants in a portfolio of over 800 units.

● Executed a results-driven social media strategy for B2C, including curating engaging content.● Assisted in the creation and editing of written, video, and photo content.● Attended events and produced live social media content.● Created and managed a monthly social media calendar.● Monitored social media channels for industry trends.● Interacted with users and responded to social media messages, inquiries, and comments in a positive and proactive manner.● Developed and executed events across the portfolio; networked with residents and guests at each event.● Organized event proposals through timely submission of POAs (plans of action) to Marketing Director and property manager (as needed).● Responsible for social media channel’s brand presence, including photo albums and text.● Supported Marketing Director by conducting research on new initiatives as needed.● Ensured all marketing materials fall within brand guidelines. ● Maintained effective internal communications regarding marketing initiatives.

● Responded to interest in job postings and conducted interviews for those most qualified to represent the company.● Created social media networks to keep in contact with talent prior to and during showcases using Facebook, Instagram, Twitter, and Snapchat.● Curated frequent content to showcase past and current talent in addition to informing contestants of news pertaining to the current convention.

● Participant of the Disney College Program.● Facilitated character interactions by adhering to P.A.S.S. Show Flow guidelines.● Served as a Guest Service Ambassador to visitors of the Walt Disney World Resort, providing both general and park-specific assistance and knowledge as needed.● Managed time given for a character's performance in order to meet guest-carried target quantities while providing safe and exceptional guest interactions.● Managed delicate or complex interactions with guests and coordinated with security personnel.

● Greeted and assisted customers with inquiries and purchases utilizing cash register to process payments and refunds, and resolve escalated customer issues.● Verified cashier daily balancing of cash drawers for accuracy while ensuring safe cash handling policies and procedures were followed including cash, checks, and credit/debit cards.● Coordinated the work activities of team members including scheduling and conducting training for new employees.● Partnered with management to create and maintain a hassle-free customer service culture, focused on solutions-based selling and an exceptional customer experience.● Keyholder responsible for opening and closing store.

● Received ACMT certification at an Apple Authorized Campus Store.

● Organized brainstorming sessions between cross-functional teams to develop strategy and creative ideas for future events.● Researched assigned events and identified possible partnerships aligned with event concepts.● Fostered relationships with local suppliers to obtain the best price, quality, and delivery of products.● Resolved problems, improved operations, and provided exceptional service.

● Participant of the Disney College Program.● Performed opening monologue and shared important safety information before activating ride.● Enforced company policies while maintaining a cheerful, supportive approach to guests.● Facilitated efficient exits from attractions by detailing proper procedures and reminding guests to collect belongings before disembarking.