Kimber Fields Email & Phone Number

Florida, United States

Jacksonville, Florida, United States

● Establishes respective departmental long-range objectives and specifies the strategies and actions to achieve/exceed the goals.● Develops a consistent framework for use by the Sales Division for representing milestones, activity, and performance for established commitments.● Leads multi-functional cross matrixed team to revamp One Call’s Account Directory to meet the needs of the organization, Clients, and regulatory bodies.

● Collaborates or consults with operation department heads to coordinate activities related to the products or services provided to the customer.● Establishes and implements departmental policies, goals, objectives, and procedures, conferring with Client Services Executives as necessary ensuring P&Ps are aligned with the business strategies.● Partners with the sales management/staff to make recommendations on how we may be able to increase activity for stagnant or non-usage customers.● Partners with the operations management staff to discuss new workflows or processes that may work best for customers that are stagnant or that have special service requirements.

Jacksonville, Florida

● Governed processes regarding reporting and analysis of all external data.● Developed and built Salesforce processes for recording of Complaint data.● Operated as Six Sigma project resource within multiple departments.

Jacksonville, Fl, United States

● Monitored staff performance, worked with Human Resources on issues, worked with employees to implement goals and document progress.● Developed, implemented, and maintained systems, procedures, and policies.● Ensured accurate compilation, analysis, and reporting of data.

Jacksonville, Florida

● Developed partnership relationships with internal stakeholders to facilitate issue resolution, cross-departmental problem solving, and overall company morale.● Worked closely with Product Management, Project Management and Development to continue advancing technology used to support the assigned functions.● Worked with Compliance to ensure pricing structure adherence to contract and state regulations.

Jacksonville Area, Florida

● Facilitated the investigation of complaints, issues and inquiries from clients, providers, sales and other internal departments.● Monitored territory for trends, positive and negative, analyzing the affect for the assigned territory, providing reporting of areas of concerns to the Customer Solutions Specialist Manager.● Ensured a high level of customer satisfaction for all assigned functions.● Built and delivered key metrics reporting on operational productivity and efficiency.● Proactively identified problems which impact performance and developed and implemented timely mitigation strategies.

Jacksonville, Florida

● Negotiated external Single Rate Agreements with non-contracted vendor partners to ensure cost savings to customers.● Consistently worked with attention given to specific carrier/patient customer preferences, guidelines, and contractual service level agreements.● Preformed internal audits across product lines to identify and analyze causes of inefficient practices and assess alternatives which might yield the desired results.

London Area, United Kingdom

● ​Brief athletes on medal ceremony procedures ● Collect athletes at time of ceremony ● Escort athletes to the podium to receive their medals● Escort athletes on lap of honour while directing athletes to photo points● Deliver athletes to the press for post match interviews in a timely manner● Act as host to Paralympic presenters

Jacksonville, Florida Area

● Served at one of the busiest and most successful restaurants in Orange Park● Developed people skills and a keen ability to work with and satisfy customers ● Worked as a checker of side work and tables to ensure that the restaurant was ready to close each night● Contributed to a team environment while being a positive and encouraging influence on other workers● Worked as headwait to ensure that all money made throughout the day was accounted for and properly cataloged● Worked to set up and run outside events for the restaurant.● Ran and managed restaurant’s Facebook pages

Jacksonville, Florida Area

● Converted consumers to the brand being promoted and created new brand purchasers.● Educated and generated trial and awareness among consumers while capturing information from them

Orlando, Florida Area

● Outside sales representative for Central Florida area distributing both retail packaging and over 3500 other stock items from the Jacksonville, FL warehouse● Increased customer base through new customer acquisition● Maintained direct communication with customers and manufacturers acting as liaison between the two

Master Of Science (Msc), International Events Management

Activities and Societies: Course Representative

Bachelor Of Science (Bs), Public Relations, Advertising, And Applied Communication, 3.63

Activities and Societies: International Society of Leadership and Success

Associate Of Arts (Aa)

Activities and Societies: Fast Pitch Softball Student Government Secretary