Kimberly Griffin Email & Phone Number

Create, publish, manage, and maintain learning development and accreditation courses for Quest Information and Systems Management products for external partners and internal employees. Provide guidance and assistance with technical documentation for Data Protection products.

Remote

Created, edited, and published technical documentation for the NetVault, QoreStore, and Rapid Recovery data protection software products.

Reston, Virginia

Researched, wrote, and published technical documentation for the Rapid Recovery data protection and disaster recovery products.

Reston, VA

Researched, wrote, and published user guides and knowledge base documents regarding AppAssure 5 and Replay 4 backup and disaster recovery software.

Reston, VA

Researched, wrote, and compiled user guides and knowledge base documents regarding Replay 4 backup and disaster recovery software.

Dulles, VA

• Researched, defined, designed and created online Knowledge Management content on help.aol.com, servicing over 35M customers and millions of page views.
• Managed the development of 11 of the AOL properities including AOL SafeSocial, Cambio, and KitchenDaily.
• Researched and revised more than 1,250 existing Help articles.
• Defined processes to maintain an image library system for all screen shots to support article creation.

Washington, DC

• Coordinated and planned descriptions for new commercial-architecture, sustainable-architecture, lighting-design and audiovisual products to be featured in trade publications’ print editions, websites and e-newsletters.
• Conducted interviews and wrote case studies about audiovisual installations for Pro AV magazine.
• Researched current trends, collected product specifications, and wrote introductions for the buyer’s guide section of Pro AV magazine.
• Researched and located industry experts to interview in order to write short articles about industry trends and technologies.
• Managed the freelance writer of Architect magazine’s bi-annual Product Spec Guide.
• Authored “Seeing the Light” feature for Architectural Lighting magazine.

Washington, DC

• Managed all visual and editorial presentation for House Beautiful Houses & Plans, House Beautiful Premier Homes, Luxury Home Design, American Dream Homes.
• Copyedited and proofread house plan data sheets and front-of-book content for consumer-facing house plan catalogs
• Wrote promotional house plan descriptions, introductions and feature copy

Herndon, VA

• Managed all visual and editorial presentation for Country’s Best Log Homes and Luxury Log Homes & Timber Frame
• Created a new feature addition entitled “Reader’s Log” as a regular column about reader-submitted log projects, such as tree houses
• Recorded and organized freelance contracts, invoices and photography
• Wrote feature-length articles based on interviews with homeowners and manufacturer representatives
• Edited marketing materials for and co-hosted the Country’s Best Log Home & Timber Frame Show

Herndon, VA

• Proofed and edited for the following publications Country’s Best Log Homes, Realms of Fantasy, Military Heritage, and WWII History magazines
• Recorded contracts, invoices and managed stock photography
• Corresponded and oversaw freelance writers