Kimberlee Ballard Email and Phone Number
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I am a Vice President of US National Operations with 20+ years of high-level, executive experience leading successful QSR operations. Through my tenure with McDonald’s, I have mastered diverse areas of operational expertise, including franchisee relationship management, innovation development, and strategic growth planning on a domestic and global scale. With my strategic leadership style, I am able to drive organizational success within complex, fast-paced environments through proactive opportunity identification, effective action plans, and collaborative communication methods. A prevalent emphasis of my career has been my continuous drive to grow divisions and business units though sales, profit, innovation, and employee development. These efforts can be seen through various successful strategic initiatives I have directed, including the planning and execution of Breakthrough Restaurant Efficiency (BRE) initiatives in the United States. We expect to reduce labor hours by 25+ hours per restaurant per day through the strategic development and implementation of automation, robotics, and process improvement. Furthermore, I have strived to drive change and advancement through employee mentorship and growth, including spearheading the recent development of the MEA Women’s Leadership Network to close the gender gap and support inclusion & diversity initiatives.I am passionate about restaurant operations and aspire to have a calculated and significant impact on organizational growth. If you would like to connect or know more about my professional story, please send me an InMail message or email me at Kimberlee.Ballard@protonmail.com.Key Strengths:Restaurant Operations: Franchise, QSR, & Multi-Unit Operations | Corporate Standards | Restaurant Development | F&B Technology & Innovation | Operating Systems & Procedures Project Management: Operational & Financial Goal Setting | Market Analysis | Critical Thinking | Problem Solving | Strategic Solutions | Implementation | Continuous Improvement | Time Management | AccountabilityOrganizational Leadership: Mission & Vision Alignment | Stakeholder Relationship Building | Talent Development | Mentorship & Coaching | Motivation | Diversity, Equity, & Inclusion | Cross-Functional Collaboration
Mcdonald'S
View- Website:
- mcdonalds.com
- Employees:
- 368857
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Us Vice President National OperationsMcdonald'SUnited States -
Experienced Operations Leader Across Diverse Regions And Divisions | International Expert On Qsr Strategy & Innovation | Dynamic Leader & Collaborator | Dedicated To Inclusive Culture And Internal Talent DevelopmentMcdonald'SUnited States -
Us Vice President National OperationsMcdonald'S Apr 2023 - PresentChicago, Illinois, Us -
Vice President OperationsMcdonald'S Mar 2022 - Apr 2023Chicago, Illinois, Us -
Senior Director Of Operations, Us OperationsMcdonald'S Sep 2021 - Mar 2022Chicago, Illinois, Us -
Senior Director Of Operations, Middle East And AfricaMcdonald'S Aug 2019 - Sep 2021Chicago, Illinois, UsBusiness Unit Operations Lead supporting 1,500 restaurants across 17 Developmental Licensee Markets with direct responsibility for eight markets: UAE, Saudi Arabia-Riyadh, Saudi Arabia-Jeddah, Pakistan, Cyprus, Sri Lanka, Egypt, and Bahrain. •Partner and collaborate with Operations Leads on strategic plan development, effective initiative execution, and corporate standard adherence to grow sales, guest counts, and cash flow; achieved $2.3B in sales and $180M in operating income after G&A for 2020•Acquire market specific knowledge to understand individual operations; customize recommendations and action plans to match specific market opportunities and expectations•Deployed Best Burger project across all 17 markets, a strategic initiative to improve the quality of beef sandwiches through tactical changes in preparation techniques; support operations leaders through technical roll-out in all 17 markets, having successfully completed UAE implementation and on-track to complete GCC by end of 2021 -
Director Of Operations, InnovationMcdonald'S Mar 2015 - Aug 2019Chicago, Illinois, UsLed global efforts for innovation across products, processes, equipment, and technology to achieve key organizational objectives, directing a team of six department leaders across two innovation restaurants with 150 total employees.•Directed the planning of all BRE test sites, including physical plant and kitchen designs, technology & support requirements, and individualized testing goals to successfully launch three alpha kitchen automation and robotics team solutions•Coached all 100+ team members across operations and non-operations teams on essential skills to support BRE•Led Kitchen, Automation, and Robotics Team (KART) for coffee, fries, and fried product solutions, overseeing in-restaurant solutions testing and identifying Beta requirements in collaboration with the CR team•Partnered with the Kitchen Evolution Team to develop the Optimized Prep Line (OPL) as the new store standard across the U.S., increasing sandwich capacity by 200 sandwiches per hour and reducing crew member steps by 3-5 miles per day•Managed the Running Great Restaurants (RGR) Team in developing a three-phase approach to reducing menu complexity: Complexity Definition, Complexity Index, and Gold Standard Deployment; increased kitchen efficiency by removing 82 underperforming menu items -
Director Of Operations, Field ServiceMcdonald'S Feb 2012 - Mar 2015Chicago, Illinois, UsProvided leadership and direction to 5 Field Service Managers and 19 Business Consultants to support 545 restaurants operated by 110 Licensees in six states within the northwest U.S. region.•Ranked #1 in sales and guest count for 2014, as well as #2 in sales and #1 in guest count for 2013 across all U.S. regions•Increased operating income by $14.4M, reaching $1.42B in sales and $157M in income in 2014•Implemented Fabulous Fridays throughout the West Division to realign and support restaurants to combat understaffing and customers’ demanded decrease in service time during the Friday lunch day part; increased guest count growth by +25 and improved customer satisfaction by +17 points•Worked collaboratively with the GM, QSC VP, and Regional Leadership Team to create an environment of partnership, engagement, and alignment amongst all stakeholders, successfully outpacing the entire U.S. in GC growth through our coordinated efforts•Coached and mentored diverse talent to develop the organization’s leadership pipeline, including creating the Consultant Leadership Team to promote lateral leadership, remove barriers, and accelerate results -
Director Of Operations, West DivisionMcdonald'S Mar 2011 - Jan 2012Chicago, Illinois, Us -
Field Service Manager, Rocky Mountain Region- Las VegasMcdonald'S Oct 2006 - Mar 2011Chicago, Illinois, Us -
Mcopco Operations Manager, Chicago RegionMcdonald'S Oct 2004 - Oct 2006Chicago, Illinois, Us -
Various PositionsMcdonald'S Jun 1988 - Oct 2004Chicago, Illinois, Us
Kimberlee Ballard Skills
Kimberlee Ballard Education Details
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Illinois State UniversityEnglish And History
Frequently Asked Questions about Kimberlee Ballard
What company does Kimberlee Ballard work for?
Kimberlee Ballard works for Mcdonald's
What is Kimberlee Ballard's role at the current company?
Kimberlee Ballard's current role is US Vice President National Operations.
What is Kimberlee Ballard's email address?
Kimberlee Ballard's email address is ki****@****mcd.com
What is Kimberlee Ballard's direct phone number?
Kimberlee Ballard's direct phone number is +163062*****
What schools did Kimberlee Ballard attend?
Kimberlee Ballard attended Illinois State University.
What skills is Kimberlee Ballard known for?
Kimberlee Ballard has skills like Restaurant Management, Customer Satisfaction, Team Building, Franchising, Multi Unit, Inventory Management, Customer Service, Restaurants, Leadership, Food Service, Operations Management, Food.
Who are Kimberlee Ballard's colleagues?
Kimberlee Ballard's colleagues are Sarah Jean Casipe, Simone Masci, Jadiel Matos, David Garrett, Joana Sousa, Ryann Penaa, Ibrahim Rirache.
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