Kimberlee Griggs Email & Phone Number

Grand Rapids, Michigan, United States

Grand Rapids, Michigan, United States

Throughout West Michigan

Regularly contracted in touring productions and variety performances as a member of the company.Performed additional production duties along with performance roles, including wardrobe coordinator, and properties coordinator

Michigan, United States

Collaborate with Store Manager in planning and supporting the scheduling and execution of store workload.Lead development of Omni channel processes with Buy Online, Pick Up In Store (BOPIS) and Ship From Store (SFS).Coordinate the onboarding and training of managers, cashiers and sales associates to achieve results.Support team development with continued and individualized training and mentorship.Manage and execute the inventory management processes in store.Maintain an excellent customer experience with thorough product knowledge and a commitment to the customer.Cross trained in Custom Framing selling and production.

Grandville, Michigan

Collaborate with store management to achieve customer service goals and KPI’s.Analyze data from customer response surveys to manage best practices in the store and achieve company service and sales goals. - Achieved and maintained overall customer satisfaction goals. - Lead team to exceed rewards program sign-up goals.Plan and lead the execution of the class and in-store events in accordance with the company program. - Maintained high levels of attendance to company events and exceeded previous bookings for birthday parties in one season.Assist customers throughout the store by locating products and providing unique solutions.Train, observe and coach customer experience team (sales floor and cashier) to achieve results.Serve as Manager on Duty (MOD).

Michigan, United States

Deliver excellent customer service throughout the store.Maintain visual merchandising expectations in partnership with management.Educate customers on the benefits of the Rewards program and complete enrollments.Consistently achieved enrollment goals for new and returning customers. Educate customers on Voice of Customer (VOC) survey and help the store achieve desired results.Received individual shout-outs on customer response surveys for knowledge, friendliness, and efficiency.Handle cash, card, and check payments at a digital Point of Sales (POS).

Allendale, Mi

Assisted Career Center as part of Statistics coursework with surveys regarding internshipsAnalyzed survey dataCompiled data into statistics softwarePresented findings to public at Student Scholars Day 2016

Allendale, Mi

Designed and directed a production for GVSU's Production Studio SeriesOrganized rehearsal times and spacesCollaborated with lighting designer Created poster design and event pagesSelected and procured costumes for eight characters

Grand Valley State University

Built and maintained costumes for the 2014 - 15 season of Main Stage productionsArranged distribution and altered costumes for Shakespeare Festival GreenshowAssisted Jill Hamilton in CTH262 (Costume Construction) as a classroom teaching aid in Winter 2015

Allendale, Mi

Oversaw 20 member organization and 4 member executive boardServed as a student representative at theatre faculty meetingsScheduled spaces for organization events and meetingsOversaw creation and updating of organization constitution and bylawsExecuted and hosted three theatre program informational events per academic yearArranged a workshop with a Broadway Casting Director for Grand Valley students (Feb 2014, Feb 2015): Funding, scheduling, transportation/travel, and meals.

Bachelor’S Degree, Theatre And Psychology, Minor In Applied Statistics, 3.4 Gpa

Activities and Societies: Alpha Psi Omega (Member: 2012-Present, President: 2013-14, 2014-15) Alpha Sigma Tau Sorority (Member: April.

High School, Graduated Summa Cum Laude, 3.9 Gpa

Activities and Societies: Drama Club (2007-11), Marching Band (Color Guard: 2007-11)