Kimberlee Minden Email and Phone Number

I directed cross-functional teams (4 customer teams, 4 Partner teams) through meetings and progress measurement activity. I orchestrated project revenue forecast and invoicing within overall business and project budgets. Apart from being instrumental in developing new techniques and plans within my area of expertise, I ensured strict adherence to project timelines and budgetary guidelines. I designed and executed business process improvements with Customers and Partners. Besides executing and establishing Nucleus DWS [Dynamic Workplace Services] with Agile/Scrum methodologies, I was accountable for effective front-end planning and back-end execution. I administered process’ to improve quality and mitigate risks. I analyzed trends to identify potential risks and concerns. In addition to spearheading Asset Management/End User Installations [Imaging/Refresh] / Tech Support [onsite and dispatched] International for Suez Waters USA Incorporated, I managed nationwide staff augmentation for Johnson Controls International plc. As Scrum Master I designed and established a daily project tracker, including charts for a quick view of status for Bombardier Inc. Utilizing Scrum Methodologies, I monitored a data center migration for Trinity Industries Inc.

I had a profound understanding of Dell's goals, customer requirements, and knowledge of competitor practices. I was responsible for directing projects and program execution. Apart from collaborating with IT and key business stakeholders to identify multi-faceted business requirements, I conceptualized, negotiated, and executed new and existing system integration projects from post-factory through on-time delivery, I oversaw 3rd party vendor engagements for custom delivery services, including customized carrier requirements. Besides analyzing and drafting Statements of Work while auditing and authorizing costs, pricing, and invoicing activities, I managed and reviewed all quote requests from inception to win. I spearheaded multiple projects concurrently and ensured on-time delivery of services to customers. I was also accountable for End to End User Managed Services, daily activities via reporting and team calls, resolving escalated issues between partner and customer, Accounts Payable, and Accounts Receivable to reconcile invoices and several process improvements to improve productivity. Additionally, I served as a liaison for planning/managing/invoicing.

I secured and directed diversified and highly distributed account sets, including the National Science Foundation, US Federal Courts, and Native American Tribes/Casinos. I oversaw uncovering/managing/closing sales, operations, and customer services. Besides delivering $35 million (average) in annual sales revenues I attained 146% in Q1/2 '10, 113% in Q3/4 '09, 106% in Q1/2 '09, & 125% in Q4 '08 sales quota. I was instrumental in increasing revenue by over 10% in a business with an 80% market share. Apart from managing quarterly contracts (Blanket Purchase Agreements) for the National Science Foundation, I designed and executed solution selling strategies as the Services SME and aided other account managers as needed. I facilitated in positioning new PM offering: SKU’s, Sales, SOW. I also earned regular recognition from peers & management for teamwork, problem-solving, & positive attitude. Furthermore, I was integral in securing the 2nd largest EMC deal in Federal at the time ($1.6 million in a single purchase).

I was responsible for enhancing services revenue within two segments in a Fortune 50 organization. I achieved an increase in services revenue/unit to exceed segment goals consistently 8 of 9 quarters. Apart from being an integral part of the team winning the largest services contract in company history – Department of Veteran Affairs - $50 million, I drafted and leveraged weekly performance reports to identify trends and areas of opportunity. I delivered customer-facing presentations, negotiated contracts, and developed productive relationships by traveling extensively in the field. Besides serving as Services Brand Manager for the Federal segment, I orchestrated Marketing, Inter-Departmental Communication, Contract Schedule Review/Update, Portal Management, Sales Tools. I also designed and implemented custom solutions [including deployments] for government, higher education, and various other Public customers. Additionally, I established relationships leveraging Dell's technology, products, and services to help customers identify the best solution for their needs.

 Instrumental in enhancing custom fulfillment revenue while driving 50% y/y volume growth. Designed and secured a project for ATT&T / SBC with complex scope increasing revenue by $5,700,000. Instituted and directed laptop migration projects and staff for State Farm and Allstate agencies across the nation. Oversaw BPI [Six Sigma] to reduce non-conformant material from moving into CFS. Spearheaded multiple Dell customer projects, all with the high complexity of scope and delivery expectations.

I enhanced services revenue with Corporate Accounts in a Fortune 50 organization. Apart from serving as CFI Liaison to customers in delivering technical expertise, guidance, and process requirements, including meeting and exceeding customer expectations, I spearheaded the development of CFI offerings-definition of services, including Cost and Price Models, Created Service SKUs, Marketing Material; Initial Engagement and Implementation Processes. I also established CFI pre-sales activities, including CFI capabilities, cycle times, and pricing. Additionally, I was instrumental in directing the 'global' technical specification roll-out and process to accommodate EMEA & APAC.

I designed and implemented project plans, including; technical specifications and regulatory requirements, timelines/project schedules, customization instructions, and supporting documentation to facilitate successful project completion. I also oversaw Custom Factory Integration [CFI] Process "breakdowns" and delivered positive results by conceptualizing tactical action plans and resolving issues.