Kimberlee Slowik (Ward) Email & Phone Number

Chicago, Il, Us

Lyon, Auvergne-Rhône-Alpes, Fr

Chicago, Illinois, Us

Developed and implemented training and reporting for the IT and Enterprise Program Management (EPM) organizations.•Took charge of administering, coordinating, facilitating, scheduling, communicating, and meticulously tracking training activities.•Built strong relationships and collaborated with leaders, associates, contractors, and third-party vendors.•Created and delivered in-person and virtual training including new employee orientation/onboard training; verbal and written communications, and presentation skills training; and billing system overview training which included simulations of transactions in the retail and customer service systems.•Created e-learning/SCORM training including new employee orientation/onboard training; billing system overview; and technical training.•Reviewed and tested training content for quality, accuracy, and usability. •Developed training guides, instructional materials, presentations, scripts, and knowledge checks/ quizzes.•As an integral aspect of continuous improvement, consistently undertook the task of reviewing and assessing course materials, ensuring their relevance and currency, and effecting necessary updates and refinements.•Provided accurate and timely training reporting which included tracking and creating weekly contractor report for leadership for semi-annual compliance training with a completion rate of over 98%.•Functioned as Learning Management System (LMS) System Administrator/Learning Coordinator (SuccessFactors) which included creating classes, uploading training content, managing registrations and completions, updating rosters, maintaining records of training sessions, managing course offerings and training events, managing training material, etc.

Chicago, Illinois, Us

Gathered and created Rough Order of Magnitudes (ROM) and functional requirements for various projects for the Point of Sale, Customer Service, Inventory Control and Security subsystems of our billing system.• Supported billing system that managed $3 billion in revenue as well as various other systems within the company• Aided in the design phase of projects• Created test cases for projects• Functioned as liaison between users and developers/programmers • Coordinated meetings between the client and development side to help them better understand the needs of each group• Managed performance measurements of the Billing System’s run time• Provided reports on the performance and efficiency of our Order Entry System• Conducted billing system on-line functional demos for internal IT associates

Chicago, Illinois, Us

Assisted Director in creating, gathering, and tracking the budgets for the IT development department• Created budget reports for management review• Maintained the project workbench of associates hours worked on defined projects• Aided in various department meeting activities (i.e., set up departmental meeting, set up engaging team activities, etc.)

Chicago, Illinois, Us

Supported Director, and Vice President and 50+ employees of IT • Combined the weekly status reports of Managers for the Director and Vice President of IT• Captured and disseminated meeting minutes• Managed employee reimbursements • Scheduled training classes• Coded invoices for bills and ordered supplies• Organized department travel arrangements• Coordinated “special” department events and various other administrative duties