Kimberlee Hoffman, Emba Email & Phone Number

Raleigh-Durham-Chapel Hill Area

Raleigh, North Carolina

Raleigh-Durham, North Carolina Area

• I take champion initiatives to produce performance optimization, cost-effective business solutions, and remove barriers to revenue growth. I am known for leveraging top-notch relationship building to prompt positive.
• I develop the capacity of leaders, individuals, and cross-functional teams to meet business objectives with superior people management while directing, coaching and mentoring 25 employees with five direct reports in.
• I take charge of assessing enterprise and identifying opportunities for corrective actions as well as process and quality improvements to produce workforce optimization, greater output and enhanced customer satisfaction.
• I design, deliver and deploy training curriculum resulting in career succession of supervisors and assistant managers, more effective onboarding and orientation of new hires, enhanced cross-departmental collaboration.
• I garner with praise and recognition for achieving Q1 sales growth of 26% with a 14% boost in customer base by slashing costs to controllable and total contribution year-over-year.
• I employ 5S and Lean Six Sigma methodologies in the development and roll-out of schematics, inventory control, product pars and the execution of cost savings opportunities across the organization.

San Francisco

• I achieved promotion within the La Boulange Catering division of Starbucks due to exemplary work ethic and quantifiable record of successful achievements. I oversaw in-house staff of 20 including four coordinators.
• I headed, coached, and steered 13 suburban catering teams including 13 Direct Report Managers each with teams of up to four chefs. I managed full-phase operations including ordering, kitchen prep, deliveries, event.
• I partnered with senior leadership to customize training plans to elevate company’s performance, overall proficiency, and output.
• I authored comprehensive training curriculum later adopted across multiple La Boulange retail locations resulting in company expansion and overall organizational effectiveness.
• I ensured smooth and efficient operations between the office, kitchen and catering department by promoting internal communication and cross-functional teamwork resulting in improved quality control and on-time delivery.

San Francisco, California

• I reported directly to the Retail VP while coordinating high-end catering to corporate clients of San Francisco’s financial district. I facilitated profitable breakfast and lunch meetings, happy hour events and weekend.
• I exercised innovation and strong leadership acumen while facilitating event coordination. I oversaw set-up, production, dismantling and follow-up for a high volume of catering events.
• I employed effective mediation, customer service and conflict resolution skills to practice troubleshooting and maintain patron satisfaction, retention and repeat business.

San Francisco Bay Area & Pueblo, CO

• I demonstrated entrepreneurial vision in launching and managing an independent medical transcriptionist enterprise.
• I ensured 100% compliance with JCAHO and HIPAA regulations while transcribing a high volume of documents across multiple specialties including oncologic clinical trials, psychiatry, urology, obstetrics and cardiology.
• I utilized direct and digital marketing methodologies to attract business while practicing expert customer relationship management. Succeeded in producing recurring revenue streams and year-over-year growth

Pueblo, Colorado Area

• Assisted curator in exhibit design and construction
• Managed school tour calendar
• Coordinated with museum, art education staff, and curator on implementing strategies for student instruction
• Conducted art tours and led instruction using various art techniques
• Developed and implemented art classes
• Created and enforced comfortable learning environment focused on multicultural art

Pueblo, Colorado Area

• Created staff schedules
• Trained new employees
• Submitted weekly expenses for café
• Completed and submitted weekly/monthly inventory
• Assisted in hiring process
• Marketed new products to maximize sales

Cerritos, California

• Provided support for busy corporate office in deadline driven environment
• Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research
• Improved communication efficiency as primary liaison between satellite offices and agents with corporate office
• Transcribed legal documents with 100% accuracy
• Created spreadsheets of prospective recruits for lead recruiter
• Greeted potential new recruits and assisted in their paperwork

Executive Master Of Business Administration, Organizational Leadership

Bachelor Of Science (B.S.), History, Social History & Research, Minor In Education

Activities and Societies: History Club, Special Olympics Volunteer, Young Historians Competition Judge