Kimberlee Hoffman, Emba Email & Phone Number

Chapel Hill, Nc, Us

Raleigh-Durham-Chapel Hill Area

Raleigh, North Carolina

Raleigh-Durham, North Carolina Area

I take champion initiatives to produce performance optimization, cost-effective business solutions, and remove barriers to revenue growth. I am known for leveraging top-notch relationship building to prompt positive change as well as a proactive, collaborative and productive work culture.• I develop the capacity of leaders, individuals, and cross-functional teams to meet business objectives with superior people management while directing, coaching and mentoring 25 employees with five direct reports in alignment with company philosophies, mission and values. • I take charge of assessing enterprise and identifying opportunities for corrective actions as well as process and quality improvements to produce workforce optimization, greater output and enhanced customer satisfaction.• I design, deliver and deploy training curriculum resulting in career succession of supervisors and assistant managers, more effective onboarding and orientation of new hires, enhanced cross-departmental collaboration and heightened staff engagement.• I garner with praise and recognition for achieving Q1 sales growth of 26% with a 14% boost in customer base by slashing costs to controllable and total contribution year-over-year.• I employ 5S and Lean Six Sigma methodologies in the development and roll-out of schematics, inventory control, product pars and the execution of cost savings opportunities across the organization.• I accelerate internal employee communication and cooperation through the implementation and distribution of shared OneNote notebooks.

San Francisco

I achieved promotion within the La Boulange Catering division of Starbucks due to exemplary work ethic and quantifiable record of successful achievements. I oversaw in-house staff of 20 including four coordinators, eight kitchen staff, eight drivers and three direct reports. • I headed, coached, and steered 13 suburban catering teams including 13 Direct Report Managers each with teams of up to four chefs. I managed full-phase operations including ordering, kitchen prep, deliveries, event coordination and menu tastings for clientele.• I partnered with senior leadership to customize training plans to elevate company’s performance, overall proficiency, and output. • I authored comprehensive training curriculum later adopted across multiple La Boulange retail locations resulting in company expansion and overall organizational effectiveness.• I ensured smooth and efficient operations between the office, kitchen and catering department by promoting internal communication and cross-functional teamwork resulting in improved quality control and on-time delivery.

San Francisco, California

I reported directly to the Retail VP while coordinating high-end catering to corporate clients of San Francisco’s financial district. I facilitated profitable breakfast and lunch meetings, happy hour events and weekend parties. I cultivated dynamic menus and artistic presentation in alignment with the Starbucks brand.• I exercised innovation and strong leadership acumen while facilitating event coordination. I oversaw set-up, production, dismantling and follow-up for a high volume of catering events. • I employed effective mediation, customer service and conflict resolution skills to practice troubleshooting and maintain patron satisfaction, retention and repeat business.

San Francisco Bay Area & Pueblo, Co

I demonstrated entrepreneurial vision in launching and managing an independent medical transcriptionist enterprise.• I ensured 100% compliance with JCAHO and HIPAA regulations while transcribing a high volume of documents across multiple specialties including oncologic clinical trials, psychiatry, urology, obstetrics and cardiology.• I utilized direct and digital marketing methodologies to attract business while practicing expert customer relationship management. Succeeded in producing recurring revenue streams and year-over-year growth

Pueblo, Colorado Area

• Assisted curator in exhibit design and construction• Managed school tour calendar • Coordinated with museum, art education staff, and curator on implementing strategies for student instruction • Conducted art tours and led instruction using various art techniques • Developed and implemented art classes • Created and enforced comfortable learning environment focused on multicultural art • Developed summer art camps based on exhibits and children's literature

Pueblo, Colorado Area

• Created staff schedules• Trained new employees• Submitted weekly expenses for café• Completed and submitted weekly/monthly inventory• Assisted in hiring process• Marketed new products to maximize sales• Developed and maintained exceptional customer service standards. • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. • Optimized profits by controlling food, beverage and labor costs on a daily basis.

Cerritos, California

• Provided support for busy corporate office in deadline driven environment• Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research • Improved communication efficiency as primary liaison between satellite offices and agents with corporate office • Transcribed legal documents with 100% accuracy • Created spreadsheets of prospective recruits for lead recruiter• Greeted potential new recruits and assisted in their paperwork• Prepared and drafted all outgoing correspondence in a timely manner• Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service and team-player attitude • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax• Managed incoming and outgoing calls for busy real estate corporate office • Accurate maintenance filing system and office mail system• Managed archival system for files• Submitted weekly purchase orders

Executive Master Of Business Administration, Organizational Leadership

Bachelor Of Science (B.S.), History, Social History & Research, Minor In Education

Activities and Societies: History Club, Special Olympics Volunteer, Young Historians Competition Judge