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Responsible for the thorough cleaning, maintenance, and servicing of residential and commercial pools and spas. Duties include cleaning pool surfaces, skimming debris, maintaining water chemistry, and ensuring all filtration systems are functioning properly. Conduct regular inspections to identify any equipment malfunctions or needed repairs, providing clients with timely recommendations and solutions. Ensure a high standard of service quality and client satisfaction, maintaining a clean and safe environment for pool and spa use.

Oversee the daily operations of one of North America's largest security shutter companies, ensuring smooth and efficient workflow across all departments. Developed and implemented a comprehensive employee handbook and company policies in alignment with industry best practices. Designed and instituted Standard Operating Procedures (SOPs) for sales, installation, and service teams, ensuring consistency and quality across all functions. Streamlined office operations, improving overall efficiency in processes, communication, and documentation.Introduced best practices for data backup and secure record-keeping to safeguard company information. Manage accounts payable, billing, payroll, and staff scheduling, including routing for sales, installation, and service teams. Lead customer service initiatives and oversee all essential operational tasks to ensure high levels of performance and client satisfaction.

Provide exceptional customer service by greeting guests, taking food and drink orders, and ensuring a positive dining experience from start to finish. Communicate any special dietary requirements or allergies to the kitchen staff to ensure safe and accurate preparation. Handle special requests with care, whether it’s a preference for a specific preparation or a specific dietary need. Perform routine pre-shift and post-shift cleaning duties, ensuring that the dining area remains clean, organized, and inviting. Maintain a high standard of hygiene and presentation, ensuring that all utensils, glassware, and surfaces meet the restaurant’s cleanliness standards.

As part of the third-largest and most profitable restaurant chain in the country, I was responsible for leading and developing a team of 100+ members, focusing on training, coaching, and mentoring to deliver exceptional guest experiences. I oversaw all quality control initiatives, implementing innovative strategies to enhance service speed and drive overall profitability. Additionally, I planned and led weekly leadership and development meetings to ensure continuous team growth and operational excellence.

General Manager for the fastest-growing fast-casual restaurant chain, overseeing all aspects of daily operations across two Scottsdale locations. Focused on driving customer satisfaction while optimizing labor costs to enhance profitability. Proven track record of improving operational efficiency, maximizing team performance, and delivering exceptional guest experiences to support sustained growth.

Luxury Destination Resort and Marina in central Wisconsin. Instrumental in development of marketing plans and promotions to increase overall occupancy rates at resort, and golf course revenue by 15%. Responsible for all resort social media campaigns, and content creation.

One of America Largest Taekwondo Black Belt School. Oversight of all membership & marketing for 8 locations in Wisconsin. Responsible for increasing overall membership by 12%

Business driven Hilton property in Madison Wisconsin. Responsible for all Front Desk operations, including booking and guest services for large medical client. Oversight and assist with sales and marketing team in maintaining social media channels.

High Volume Hilton property in busy destination location, of Wisconsin Dells. Effective Assistant General Manager oversight of all front desk operations, including hiring, training, scheduling, and mentoring of all Guest Service Agents. Instrumental in taking the properties Trip Advisor satisfaction ranking from 28 to 6 out of 76 area hotels. Increased overall customer satisfaction of facility to rank 6 out of 515 Hilton properties worldwide, by implementing training, and oversight of guest experiences. Mentoring, and developing new managers that have risen to general and regional management levels within Hilton

Luxury High Volume Four Diamond Resort in Paradise Valley Arizona. Leadership of Guest Services team and responsible for maintaining Hilton standards for SALT and Guest Satisfaction of Elite and Executive clientele.

Working closely with campus police and BEST Lock to make a campus wide lock change. Transportation service to all students and facility. Dispatch to all emergency services, electrical, plumbing, elevator and grounds. Planning and scheduling of annual conferences, and training.

Assist Vocational Councilors with consumer case management. Lead career fairs, help consumers with computer applications, job searches and resume writing.