Kimberlee Massey Email and Phone Number

PEAK Technical Staffing USA has offered contract staffing, contract-to-hire and direct hire solutions since 1968. As an engineering staffing agency and technical staffing agency, we’re the experts at placing engineering, engineering support and IT professionals with employers nationwide.

• Talent Acquisition of information technology, healthcare, supply chain, clerical, and operational roles across the United States and offshore.• Built, owned and managed sourcing pipelines and candidate pools for up to 20 key requisitions at a time. • Engaged in external training programs to refine skills and obtain new knowledge in order to expand employee KPI’s. • Detailed data entry to ensure accurate Weekly and Monthly reports. • Searched the Bullhorn Applicant Tracking System (ATS) daily to fill requisitions and find talent for open positions. • Acted as a trusted advisor by proactively sharing data driven market assessments, trends and recommendations with the open market recruiters. • Developed meaningful relationships with TA partners and hiring team members.• Attended intake calls to ensure proper and efficient understanding of client needs, role models, priority skills, and ideal candidate type.• Act as a SME for talent sourcing and within multiple scopes of operations. • Curated spreadsheets surrounding best practices for requisition posting and worked on solo projects with higher ups regarding multiple diversity topics. • Continual refinement of grouping of pipeline (sourced and qualified/screened) candidates for rapid delivery to open market recruiters. • Identify strategic search strings and viable candidates to suit client and company needs for priority roles. • Source and develop passive candidates through networking, cold calling, complex internet Boolean searches, social media, research, etc. using multiple candidate search forums. • Maintain accurate and thorough documentation throughout the companies ATS system, VectorVMS, Bullhorn, LinkedIn.• Worked closely with multiple recruiters and hiring managers to develop and execute tactical sourcing strategies to generate proper candidate flow to meet recruiting goals.

• Talent Acquisition of Payroll, Administrative/Clerical, Call Center, Medical Support, Nursing, Healthcare Revenue Cycle, Pharmacy, Information Technology, Accounting and Finance, Human Resources and Logistics/Supply Chain roles across United States.• Supervision of all VMS accounts and handled client negotiation / client retention.• Executed bill and pay rate negotiations, based on hiring manager requirements.• Exceeded margin goals and recruitment quotas set by senior leadership ($150,000-$200,000/year in profit)• Consistently ranked in Top 3 of "Gross Margin Leaders" for Workforce Dynamics monthly / annually.• Mushrooming existing client accounts, client intake and job order intake.• Responsible for maintenance and constant updates within Applicant Tracking Systems (SendOuts, Bullhorn and TimeWise).• Tracked recruitment and marketing results through various reports MS Excel reports.• Utilized LinkedIn Recruiter to connect with top talent for direct hire roles.• Mentored recruiting team and shared best practices and helped the team to develop and identify roles that are “closest to the dollar”.• Utilized recruiting background to help new sales team members identify clients to target and information needed by recruiters to successfully fill each role that is identified.• Coached recruiters and sales team from client/job order intake through the full cycle hiring process.• Solely responsible for new hire application compliance checks and setting standards.• Created the internal and contractor onboarding processes including developing application packets, reference screening forms, offer letters and other templates used companywide.• Execute the processing and compliance of all contractor background screening / drug testing, vendor set-up/selection.• Managed skills/behavioral screening systems AMCAT/SHL and Kenexa/ProveIt.• Interviewed and hired internal Recruiters and Account Managers and handled hands-on training for all new hires.

• Recruit for contract, contract to hire and full time/direct positions in Healthcare/Therapy.• Supervision of Staffing Coordinators and Field Employees (Georgia, North Carolina, South Carolina, Vermont, Kansas, West Virginia and Alabama)• Manage hiring process through sourcing of candidates, while processing completed employee files.• Execute bill and pay rate negotiations, based on client job orders.• Develop and executes a recruiting strategy to target and place employees for staffing assignments.• Screening and hiring of employees in compliance with affirmative action requirements and company policies and procedures.• Present qualified candidates to clients while maintaining exceptional customer service skills.• Contact prospective, existing and active customers via telemarketing, emails, and follow-up service calls in the development of business.• Generate sales leads and word-of-mouth referrals.• Process client job orders, payroll and new hire paperwork.• Track recruitment and marketing results through various reports.• Maintain margins and recruitment quota in accordance with set goals.• Maintain potential pool and working employees, while also coordinating retention efforts and extension of assignments.

• Recruit for contract, contract to hire and full time/direct positions in Creative and Technical areas.• Network with top talent and prospective clients at recruiting and Web Development events.• Creatively source for talent for client needs via Branch Out, LinkedIn, direct sourcing and referrals.• Strategize and manage Social Media presence for Web Development and Design opportunities for the TCG Atlanta branch.• Review and advise prospective applicants on their portfolio and the best way to present themselves to employers.• Develop leads for Account Managers to pursue to develop new opportunities.• Write and present candidate profiles to Account Mangers for submittal to clients.• Ensure employee compliance pre and post-placement.Specialties:--Art Director--Interactive Designer--Technical Project Manager--Web Developer--UX/UI/IA--Copywriter--Graphic Designer (Print and Interactive)--Web and Print Production Artist--Project Manager (Traditional and Interactive)--Traffic Manager--Production Manager

• Supervise all Scientific Games short and long-term contract, contract to hire and direct placement hiring needs, as well as control all human resource related functions.• Run and maintain weekly Over 60 reports to review the status of client accounts.• Inform and assist clients in reducing any over 45 and 60 balances, daily follow up answering invoicing questions including correction of any invoice or understanding charges incurred.• Reprinting and modification of invoices as needed for account corrections, credits and payments.• Processing of testing fees, Direct Hire/Conversions and payroll in the TW Enterprise software to generate invoices and payment to contractors.• Daily use of various Vendor Management Systems to enter payroll, billing testing and pre-screening services, reconcile invoices and payments.• Make decisions on bad debt accounts as to escalation process.• Weekly analysis of all vendor invoices using MAS 500 database to determine that all charges were current and within contract terms.• Streamlined the invoice process for clients and significantly increased client retention and reduced write-offs.• Manage 150+ field Talent including all 1st and 2nd interviews, offers, orientation, security clearance, operational on-boarding, testing, schedule updates, seating charts, attendance tracking, counseling and termination• Create and distribute weekly staffing reports and branch metrics reports• Manage the day to day operational standards and consistencies of the Alpharetta Branch Office• Training and development of team including: TW Enterprise, E-Verify, VMS (Peoplefluent, Taleo and Fieldglass), ASA CSP program, New Hire On-boarding and "Branch Best Practices"• Communicate effectively with clients and Talent to ensure quality placements• Consistently ranked in Top 3 of "Gross Profit Leaders" for Hire Dynamics• Manage an internal team of 6 permanent staff

• Supervised all Flu Busters/Care Dynamix short and long-term contract, contract to perm and direct placement hiring needs, as well as controlled all human resource related functions as needed• Created and distributed staffing reports as needed• Managed 50+ employees including all 1st and 2nd interviews, hiring, schedule updates, seating charts, attendance tracking, counseling and termination• Prepared, scheduled, conducted all orientations and new hire training• Processed all applications and hiring documentation including, W-4,1-9, confidentiality and non-disclosure forms• Processed and tracked all new-hire prescreen requirements including background checks, E-Verification and drug screens• Increased retention of employees using "positive feedback" and "constructive counseling" techniques• Limited negative turnover in all departments and earned an exclusive contract for 2010• Directly communicated with all client Managers and C-Level Executives regarding immediate and future needs and any changes that needed to be addressed with contract staff• Contributed ideas on creating a better working environment for all Hire Dynamics associates• Collaborated with Flu Busters/Care Dynamix managers reporting all payroll, attendance issues, associate counseling points and any issues that may arise• Ensured invoices are delivered to the client and processed for payment• Research and clear any invoice rejections or delayed payments• Continually work with each hired Hire Dynamics associate on job duties, expectations and rules and regulations of job assignmento Dress Code o Grammar and Communicationo Attendance and PTOo Breaks and Schedulingo Attitudeo Phone Procedures

• Mentored and coached Staffing Specialists in the branch• Identified Staffing Specialist development areas and provided feedback to Branch Manager• Helped to plan, organize and plan branch functions• Collected payroll from clients and worked with team to complete the payroll process each week• Developed and implemented a client lead generation plan• Created and implemented an E-Verify training program for the branch• Provided Temp Works training for the branch as needed• Created and implemented a retention plan for Type One clients• Consistently exceeded the Senior Staffing Specialist $6,000.00/week GP goal• Prepared for and participated in associate Unemployment Insurance Hearings• Run and maintain weekly Over 60 reports to review the status of client accounts.• Inform and assist clients in reducing any over 45 and 60 balances, daily follow up answering invoicing questions including correction of any invoice or understanding charges incurred.• Reprinting and modification of invoices as needed for account corrections, credits and payments.• Research and delivery of back-up documentation, timesheets, client approvals to support the invoices payment process.• Processing of testing fees, Direct Hire/Conversions and payroll in the TW Enterprise software to generate invoices and payment to contractors.• Daily use of various Vendor Management Systems to enter payroll, reconcile invoices and payments.• Make decisions on bad debt accounts as to escalation process.• Weekly analysis of all vendor invoices to determine that all charges were current and within contract terms.• Streamlined the invoice process for clients and significantly increased client retention and reduced write-offs.

• Recruited, interviewed, made hiring decisions, as well as conducted new employee orientations• Enhanced relationships with clients and developed multiple level contacts while meeting client business objectives• Placed appropriately skilled associates on assignments and conducted quality control calls on all orders• Developed and implemented an effective associate recruiting strategy to maintain a qualified associate pool of 'A' Players• Managed and continually updated an accurate database in Temp Works• Worked with divisions and other branches to implement cross business opportunities• Communicated and coordinated the various aspects of branch operations required to ensure business rhythm (WC, Unemployment, HR, and Legal).• Exceeded Branch operation/financial goals• Identified developmental/career opportunities to ensure associate retention• Participated in regular weekly staff meetings and daily huddles• Built successful "loyalty stories" with clients, associates, and peers• Built referral relationships with clients, associates, and internal employees• Participated with local professional business and civic organizations to promote company recognition• Lived and promoted the Hire Dynamics 10 Core Values• Consistently exceeded the Staffing Specialist GP goal of $3,000.00/week• Continually achieved a 100% fill ratio• Maintained 100% client and associate retention• Business Development activities included: up-selling and marketing of candidates to prospects• Sourcing candidates for positions, duties included: direct recruiting, referral programs, internet, advertising, and community involvement• Candidate prescreening -including conducting assessments, interviews, technical skill testing, and orientation• Retained associates by providing ongoing assignment and career support, skill enhancement, training, coaching, counseling, and recognition

• Delivered high quality service to customers and temporary associates by matching skills of temporaries to customer needs• Developed and retained business by providing outstanding customer service• Obtained detailed assignment information from customers and utilized it to provide effective customer service• Interviewed and tested applicants using the Predictable Performance System to evaluate their qualifications for assignments• Administered the training of temporary employees to upgrade their skills for assignments• Filled customer work orders with qualified temporaries• Monitored temporary employee attendance and performance using the phone and Quality Performance Program• Troubleshoot to resolve the problems or complaints of customers and temporaries• Coached and counseled temporaries to regarding quality, performance and job satisfaction• Implemented company award programs to recognize the good performance of temporaries• Conducted outside service calls to ensure quality customer service and expand business• Conducted outside service calls to reactivate inactive customer accounts• Made "key-skill" telephone sales calls to acquire new business• Presented Manpower's Automated Office Skillware, Uitradex, and Skill Measurement programs to customers in order to secure• and maintain their business• Recruited temporary employees to form a pool of applicants for high demand skill areas and "key-skill" marketing calls• Answered telephone to provided desired information for customers and temporaries• Maintained customer and temporary employee records to ensure completeness and accuracy• Checked the credit ratings of employees• Completed the record logs for the weekly sales/service activities• Processed unemployment claims of temporaries• Completed worker's compensation, insurance, accident and OSHA forms for temporaries• Performed employee prescreening checks, including drug, background, credit, and references (personal/professional)