Manager, Customer Relations
Mccleve Orthotics & Prosthetics
Phoenix / Mesa, Az
• Initiated strategies and tactics that grew revenue through sales, account management and customer care activities for orthotic and prosthetic devices and services to physicians offices including orthopedic surgeons, vascular surgeons, family practice physicians, hospital wound care clinics, hospital in-patient and out-patient rehabilitation clinics, and skilled nursing facilities.• Developed and implemented a successful business plan that generated $500,000 in new revenue during the first operating year of the new Phoenix office in 2010, resulting in 34% of total gross revenue for the entire company. Exceeded revenue projections by 44%.• Planned and executed more than 4 product presentations per week to key customer decision makers in doctor’s offices, hospitals, and rehabilitation clinics such as Arizona Heart Hospital, Vascular Surgery Specialists, Banner Good Sam rehabilitation clinic, Barrow Neurological Institute, St Joseph’s Orthopedics, Steingart Medical Group, Arizona Orthopedic & Fracture Surgeons.• Consistently ranked #1 out of all sales reps. • Won every sales incentive and contest held during my employment tenure:• Highest prosthetic sales in a month• Highest new sales generation in a month • Highest new doctor orders in a month• Identified large prospective client and secured McCleve’s position as their exclusive supplier of outsourced orthotic and bracing business. • Developed and maintained first-ever reporting metrics and trackers to ensure maximum account and territory coverage, and to communicate marketing and sales efforts and results with key company owners.• Built the McCleve brand by attending surgeries with key targeted physicians.• Developed and implemented successful competitive strategies against large national competitor.
