Financial Services Representative / Retail Foreign Currency Expert
American Express Travel Services
Phoenix, Arizona
In this position I consulted and advised international travelers about their foreign currency needs, as well as other American Express financial products. I forecasted, ordered and maintained a functioning currency and financial product inventory within the audit limits. I also handled most cardmember and non-cardmember issues, including emergency card replacement. As American Express is a financial instiution, there were several federal and state banking compliance laws that I had to learn and… Show more In this position I consulted and advised international travelers about their foreign currency needs, as well as other American Express financial products. I forecasted, ordered and maintained a functioning currency and financial product inventory within the audit limits. I also handled most cardmember and non-cardmember issues, including emergency card replacement. As American Express is a financial instiution, there were several federal and state banking compliance laws that I had to learn and follow. I had to be able to recognize situations that could have been a potential risk of breaking these laws. Anti-Money Laundering, Bank Secrecy Act, US Sanctions are a few examples. I completed the daily and monthly reports per compliance guidelines. Lastly, I mentored three financial services representatives in my office. Show less