• Managing office operations & administration ensuring a seamless process is provided• Providing varied support to a team of consultants/resourcers, including ad-hoc project where needed• Reporting & analysing business metrics using various platforms (including Excel)• Acting as a first point of contact in the business for external queries from clients/candidates• Ensuring that all compliance is up to date using our system & ensuring all information is accurate• Oversee & tracking expenses, ensuring cost-effectiveness• Uploading & processing of invoices • Carrying out various marketing related tasks including content creation (using platforms such as Canva), video creation & editing, copywriting, email marketing & social media marketing. • Proactively responding to incoming candidate/clients queries via emails/telephone• Maintaining strong relationships with candidates & external suppliers.• Reviewing, maintaining, and updating processes where necessary• Supporting and mentoring other staff members (including training of apprentice)• Organisation of various charity events & acting as liaison to our charity partner • Acting as a key contact for external services & support such as IT, Telephony services & online job platforms

•Being the first point of contact for all telephone and face to face contact within the business, I provide all clients and candidates with a personable and professional approach. Ensuring they feel confident with the service they are being provided with. • Providing integral support to the team of Consultants at R13, I assist in the pre-screening of candidates to establish their wants and needs. Through doing this, I am able to build a strong picture of their employment requirements to ensure we find them the most suitable role. • The reformation of all CV’s to ensure an organised and consistent lay out. • Arranging for the appropriate online training for candidates to ensure they feel confident and knowledgeable in specific skill sets. • Managing our internal database, to ensure that all candidates are regularly contacted. Taking information from them based on their current situation, I will relay this onto our database and to our team of Consultants to ensure we tailor our job search to meet their current requirements. • Management of all social media channels (including Facebook, Twitter, Instagram and LinkedIn) to ensure a strong online presence.• Arranging all company events, ensuring these are planned within an appropriate timeline and to budget.• Writing all company blogs, making sure they are engaging for the target audience.• Developing content for use on social media channels, keeping these in line with the overall brand image. • Raising and sending invoices through our online system.

Responsibilities included:• Managing tours of prospective students• Giving advice and guidance to current/prospective students• Helping students, of whom, English is not a first language• Supporting and promoting the University on open days• Providing cover for reception staff

Responsibilities included: • Providing high quality customer service. • Being organised and opening the store ready for the working day.• Work effectively and efficiently as part of a team. • Handling customer complaints appropriately.• Maintaining high standards of food hygiene and cleanliness.

Responsibilities included:• Using advanced excel formulas to process data (including SUMIF and VLOOKUPs)• Managing time appropriately to meet deadlines• Maintaining confidentiality when handling financial data and making calls to other members of the Trust

Responsibilities included:• Handling customer queries from inception through to resolution. • Managing levels of stock within my department.• Utilising strong communication skills when providing information to colleagues and customers.