Kimberley Davis Email & Phone Number

Atlanta, Georgia

Adjudicated Online Inspection claims for High Line OEM Accounts• Consistently achieved superior scores on claim audits• Averaged 65+ claims per day adjudicated• Proficient in all company contract rules and pricing guidelines• Updated and documented pertinent claim information within the Contract Management System• Adhered to all statutory and regulatory fair claims practices• Recognized and identified potential fraudulent claims• Made outbound calls to Contract Holders and Partners on claim denials• Answered inbound technical support calls for Partners requiring assistance with Mobile Claims Application• Assisted with the training and development of new adjusters• Exhibit strong leadership ability• Utilized as a Subject Matter Expert for other Teams within the Claims Department• Cross skilled to handle Online Inspection Claims, inbound claim inquiries and offline support duties

Norcross, Georgia

• Processed payments on all authorized claims within the guidelines of each vehicle service contract• Professionally processed 90+ calls, documented all relevantconversations to selling dealers and customers• Efficiently transferred service contracts from previous owner to newowner within contract guidelines• Educated members and providers about plan benefits and protocols• Identified and reported adverse trends such as claim completion, errors and price discrepancies• Researched claim inquires to resolve discrepancies, identify reasons for overpayment and inconsistent claims adjudication