Establish and promote a work environment that supports compliance Support the development of efficient and effective methods for meeting Quality System requirements. Prepare, communicate, and evaluate team goals and objectives for continual improvement of the quality system. Ensure linkage to Strategic Quality Plan. Manage a team of Quality Analysts in driving robust problem solving and continual improvement efforts. Drive values stream optimization through the application of proven methodologies such as Six Sigma, LEAN, Kaizen events etc. Ensure transfers to Engineering team are data driven and robustly executed. Design and implement testing plans for products delivered by Managed Services Team Identify internal procedures and scenarios for the quality control of products and services delivered by Managed Services team Process product reviews and inform the development team of defects and errors from delivered Managed Services products Communicate quantitative and qualitative findings from test results to the development team based on Managed Services feedback Ensure that the final product satisfies the product requirements and meet end-user expectations from delivered Managed Services team Identify current internal processes and procedures in need of updating and revision Ensure all Standard Operating Procedures, Branding, and company standards are adhered to Page 1 of 4 Understand the upcoming workloads, contracts and deliverables and ensure the proper resources are allocated to those responsibilities due for Managed Services clients Serve as the SCRUM MASTER for internal Azure DevOps environment Creation of change requests, bugs, tasks, themes, EPICs and stories to be managed within running backlog of Managed Services Team

Managed and operated the 2nd busiest location in CT. Contributed toward profitable store through seeking opportunities to enhance sales. Managed effective inventory, cost of goods control as well as labor costs. Maintained daily, weekly as well as period financial reports. Ensured entire cash handling and register function performed accurately and consistently. Ensured supplies, materials and merchandise are suitably ordered and stocked. Trained partners on new products and services that were to be rolled out within the next quarter. Maintained store operations, financial contribution and partner development final accountability. Trained and prepared partners to demonstrate entire Starbucks client service standards, star skills and operating standards. Expect as well as encourage complete participation of partners to develop store goals plus develop plans. Identified daily plus weekly staffing requirements along with recruits. Interviewing, Hiring and termination decisions. Prepared schedules along with apportions partner work hours as well as schedule partners time off. Was a listening ear for all partner concerns as well as aided in resolving. Provided continuing performance feedback and conducted formal performance along with salary reviews plus counsel partners. Created the “third place” for my customers to come and feel welcomed as well as relaxed.

Optimized attendance and distribution of attendees for each event.Produced and manage the post-bookings schedule of communications activity, and work withMarketing to assist with the pre-booking schedule of communications activity.Minimized the number of onsite registrations, and reduce the drop-out rate by ensuring thenumber of people registered to attend with each school closely correlates to the number of placesbooked.Ensured all visitor telephone and email queries are responded to within 48 hours.Provided excellent customer service.Oversaw the scheduling and delivery of post-booking, pre-event information emails and phonecalls, in collaboration with key stakeholders, to ensure the information sent is relevant andaccurate.

Opened a brand-new location in Danbury, CT along with assisting with a new store build in Southbury, CTManaged an average of 100 associates and 3 assistant managers. Oversaw the entire food cost aspect, managed scheduling for associates and managers on a four week ahead of time basis. Balanced Profit and loss statementsEnsured the Panera Bread brand and operated as per the mission statement and ensured the store is running based on ethics and morals. Set up 7 new accounts for Panera Catering to local businesses.

Managed the Front of House sales facilities.Trained and managed 20 Front of House staff membersGave strong and effective management to the Front of House TeamDeveloped and encourage high standards of customer serviceBalanced all records, receipts and comps for front of house and back of house while maintaining a positive profit and loss statement. Created a positive customer experience.Obtained a full time internship with FOH and BOH ManagerConducted liquor classes for the staff. Controlled and reported on costs (staff and stock control)