Kimberley Hampton-Morton Email & Phone Number

United States

I am a Loan Documents & Process Group Manager accountable for management of complex/critical/large professional disciplinary areas within the Global Loans Department. My teams oversee the areas of risk and controls and client satisfaction. My team also assist with preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process.

Wilmington, De

➤ Directing multiple teams of senior professionals through other Senior Managers, while managing cash management projects, account openings, and account maintenance in Treasury & Trade Solutions Implementation Services Group.➤ Visiting with Fortune 500 companies to discuss Requests for Proposals to obtain new cash business, leveraging in-depth knowledge of the industry and direct competitors' products to differentiate Citi and contribute to commercial objectives.➤ Ensured client satisfaction by engaging business partners and monitoring trends in the market, as well as identifying benefits for clients and recommending enhancements for added value.➤ Effectively contributing to the enterprise by setting functional strategy, harmonizing with overall business objectives, as a recognized SME that influences the way things are done, not only internally, but beyond the business itself.➤ Driving consistent impact by exercising control over sizeable resources/budget, policy formulation, and planning, while participating in internal and external negotiations and providing evaluative judgement based on analysis.➤ Strategically identifying and implementing process improvements, with a focus on optimizing costs, increasing quality, and driving new efficiencies, as well as initiating individual and team training as needed.➤ Producing MIS to measure unit effectiveness on Implementation standards and all required Knowledge Performance Indicators, while ensuring compliance with internal audit programs and managing towards quick resolutions.➤ Regularly interacting with Operations, Client Services, Product, and Technology support teams to address operational and technical issues, as well as proactively managing risks and ensuring timely escalations to Senior Management.

Wilmington, De

➤ Directed a group of 19 employees across Retail, Corporate, and EDI, in executing against all processing windows and associated exceptions, returns, file and database maintenance, and proof functions.➤ Oversaw daily operations, ensuring teams met performance and quality expectations, including ensuring timely resolution to customer queries, while resolving complex, highly-variable issues with significant Departmental impact.➤ Appropriately assessed risk when business decisions were made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable regulations.➤ Strategically identified benefits and implemented process improvements, including leading continual process re-engineering efforts, while owning efficiency management, quality improvement, and cost optimization.➤ Ensured compliance with internal audit programs, monitored cash breaks, and managed towards quick resolution, in addition to producing MIS to measure unit effectiveness on service standards and client deliverables.➤ Created accountability for those that failed to maintain personal behavior, conduct, and business practices standards, as well as implemented training as needed.➤ Managed staff resource allocation and defined workflow standards, while also effectively aligning with Operations, Client Services, Product, and Technology support teams to address operational and technical issues Match Pay, Advance Delivery Services & Reconcilement.

Wilmington, De

➤ Optimized the section by standardizing processes, reducing complexity, and introducing innovative solutions that provided new business capabilities, reducing total costs and expanding the company's competitive advantage.➤ Reported directly to the Department Manager, with line responsibility for a group of 25 employees, while developing goals and objectives for the team as a whole, in addition to specific targets for each individual team member.➤ Strategically identified procedural objectives and developed Operations tools that moved the team towards accomplishment of objectives, driving significant impact on the area through complex deliverables.➤ Managed diverse, complex projects, including project planning, execution, timing, functionality, quality, and cost, as well as resolved issues to ensure project goals and requirements were met.➤ Planned and executed the annual compensation review process, including making recommendations to the DM on pay increases, hiring, terminations, and other personnel actions, while providing feedback and coaching to staff.➤ Effectively served as an escalation point for internal and external clients, and managed root cause analysis for complex client impacts, as well as identified and resolved opportunities in servicing.➤ Ensured all audit and control requirements were met and monitored/tracked progress against key action items to improve Voice of the Employee scores, while administering expenses within P&L, including variance explanations.

➤ Owner– Phantom JCJ, LLC. ➤ Operations Supervisor, Dealer Review Department – CitiFinancial Retail Services, Wilmington, DE – 2003 to 2006➤ Assistant Manager of Field Operations – CitiFinancial Retail Services, Southampton, PA – 1999 to 2003➤ Director of Franchise Operations – Footstop, LLC, Claymont, DE – 1996 to 1999

Master Of Business Administration - Mba, Human Resources Management & Personnel Administration

Bachelor Of Science - Bs, Consumer Economics