• Negotiating with suppliers to get the best possible price• Checking stock availability and sourcing components when necessary to fulfil customer’s requirements• Responding to customers AOG and routine enquiries in a timely manner• Processing and management of exchange and purchase orders• Actively chasing all quotes and negotiating with the customers to ensure that I receive their order• Dealing with all customer queries including warranty claims and credits• Processing and management of customers off cores• Building and maintaining a high level customer service relationship with all customers, whilst remaining aware of different countries cultures• Liaising with internal departments to ensure that customer’s requirements and requests are met

Dealing with all processes and procedures for passenger and baggage check-in Managing flight boarding and ensuring on-time departure of all aircraftChecking Passports, Visas and other relevant documentationProviding excellent customer service at all timesDealing with conflict and negotiating Working in a busy customer facing environment Assisting Passengers with Special needs

Setting up meeting rooms and boardroom for daily meetingsMeeting and greeting clientsDiary management of the meeting rooms and boardroomAnswering all incoming calls to the company and the taking of messagesPost; Incoming and outgoing post and couriersCompiling sales documentation for meetings and pitchesEntering contacts into the CRM databaseCentral point of contact for IT support - liaising with the external providerOrdering stationery and general office suppliesBuilding and maintaining good working relationships with all suppliers (cleaners, caterers, stationers, printers, I.T., travel)Arranging catering for informal and formal lunch meetingsFacilities management including Health and Safety and Risk AssessmentsArranging all company travelCo-ordinating internal meetings and staff events such as the corporate summer party, Investor Access lunches and the Christmas partyOrdering new office furniture and I.T. equipmentSupporting the accounts department monthly with the processing of invoices and statementsProcessing the Directors monthly expensesResponsible for the company petty cashAssisting the HR department with the processing of annual leave, sickness records and new startersProviding ad hoc administrative support to all departments within the company