Kimberley Ormston Email & Phone Number

Wirral, England, United Kingdom

Birkenhead

Birkenhead

• Managing the front desk, performing reception duties, staff-register, meet and greet of visitors.• Dealing with basic and enquiries through complex telephone and face to face queries.• Managing a caseload of 200+ phone customers, meeting monthly with KPIs.• Responsible for all customer BACS processing for up to 12 staff (roughly 5k customers).• Managing petty cash, monthly bank reconciliations and customer expenses /support payments.• Managing all purchase orders as key point of contact for all staff as liaison with finance head office.• Ensuring compliance with all data protection and safeguarding procedures adhered too.• Creating and maintaining valuable relationships with vulnerable adults and customers from all backgrounds and provisions.• Data input, filing and other general admin, including use of CRMs and running financial reports. • Minute taking at regular staff meetings and internal memos.• Providing PA function to support to director of operations, diary, expenses, travel and other admin.• Processing of all incoming and outgoing outsourcing provision and on site visitors.• Responsible key holder for office, stock room and safe.• Experienced in contractual requirements of EDRF, ESF and other funded provision procurement procedures and company policies for recording and managing this area of the business.

Arrowe Park And Clatterbridge Hospitals

• Using Cerner Millennium system to retrieve case notes from Medical Records.• Setting up spreadsheets and database information to assist the Medicine Procurement team.• Accurate filing of sensitive patient notes into case note files.• Working to tight deadlines and adherence to patient confidentiality and handling sensitive data

Managing a very busy administration office with responsibility for two full time and one part time receptionist/administratorsOrganising daily rotas to ensure smooth running of the officeAccurately creating client files, ensuring compliance with all data protection and safeguarding proceduresDealing with complex enquiries with regards to Job Centre Plus guidelines, Provisions, paperwork and best practice.Liaising with New Deal advisors, central Payments Team and Third Party Provisions to ensure that all paperwork is completed correctly and within all deadlines.Full knowledge and understanding of the PICS system and use it to compile reports for staff and management. Responsible for weekly petty cash reconciliation averaging £2k. Liaising with New Deal Advisors, placement hosts and specialist agencies regarding client progression and supporting clients returning to work and to achieve their potential. Working with New Deal clients of all ages, external agencies and support groups to provide pastoral support and break down barriers to employment with issues such as: homelessness, drug abuse and alcoholism.Monitoring client's absences through the absence tracking procedure and liaising with the placement officer team to inform them of clients not attending.I have supported the rest of the team, working in other areas such as Referral Interviews, Job search and induction.Data input and running reportsDealing with telephone enquiries and face to face queriesArchiving, filing and all other administrative responsibilities

• Undertook management duties with responsibilities for team of 11 staff.• Creation of rotas, dealing with absence, sick, and disciplinary action.• Supporting staff with motivation and leading techniques, to ensure targets met.• Sales and promotions, including liaising with customers to ensure all queries dealt with.• Closing sales and completing all required paperwork and financial records.• Running reports and management of financial projections.

• Dealing with the public direct to provide excellent customer service.• Assisted with photography, room set up and design meeting customer requirements.• Sales and promotional activity, including follow up calls, managing diary and bookings and ensuring cover provided to relevant store.• Cash handling and after sales care provided to customers.• Working with store managers in professional manner as an outsourced service and brand representative.

Level 5 Diploma, Supply Chain And Operations Management

A-Level, Media, Fine Art, Psychology, General Studies

Activities and Societies: Debate team, Performance studies group

Gcse, Maths, English, Sciences, Art, English Lang, English Lit, French, Religious Studies, Graphic Design, Grades A-C