Marketing and Leasing:Performed market surveys to maintain a clear understanding of the local market and core demographics, aided in the client’s goals to maintain a compelling value for prospective tenants. Project Management:Set specific and attainable goals. Checked in regularly with the team as we reached incremental stages of job completion. Ensured team collaboration by providing comprehensive instruction and in-depth support to staff. Financial Planning and Management:Participated in annual budgeting by anticipating monthly and capital expenses using comprehensive knowledge of administrative and maintenance related costs. Upheld an effective preventative maintenance plan which reduced capital expenses. Performed thorough market research when making purchases to ensure competitive value of parts or services rendered. Collections:Enforced rental payment and fee policies outlined in lease contracts, researched rental relief or charity organizations to aid households who were impacted by COVID19. Tenant Relations:Maintained high occupancy retention rates by providing attentive, personable customer service and skillful de-escalation in the face of tenant conflict or grievances.