Kimberley Scheline Email & Phone Number

Boise, Idaho Area

• Conduct in-depth interviews to identify individual barriers to employment and social needs• Create detailed plans of action to guide each participation in improving their employable skills• Monitor individual participation to ensure compliance with state program requirements • Coach individuals in the latest changes in the work search field• Give each individual personal guidance and constructive feedback on their work and progress to assist in their advancement• Manage a case load of 60+ individuals in their participation and progress• Meet with each individual assigned to me bi-weekly for individual coaching sessions and reviews • Create and send weekly emails training on various work search trends to all of those I manage• Meet monthly standards and deadlines with timeliness and accuracy • Motivate individuals to participate and improve their own skills for success• Maintain the highest level of participation in classes and educational activities per individual• I have scored the highest level of satisfaction on monthly surveys for several months in a row• Manage hard 6 sections files for each individual as well as electronic case files to match• Maintain accurate and clear case notes on each encounter with those I manage• Often I step into other positions to cover employee absences and meet business needs• 90%+ quality on case reviews• Address individual barriers to employment and help create a solution for each person I manage• Exceeded job standards in every performance review

Develop work plans that meet federal/state participation requirements and addresses participants'' needs, abilities, and barriers.Determines job readiness needs, assign classes and (or) class packets, and ensures attendance is outlined in work plan and monitored weekly or biweekly.Facilitates weekly or biweekly meetings, documenting outcomes, goals, changes in family/personal conditions, and update work plans or client status if necessary.Requests, obtains, and records required verification in order to confirm attendance, change requirement and (or) employment status, and close cases that do not comply with program requirements.Provides great customer service and follows program guidelines to mentor and counsel participants''.Learn and maintain program knowledge by utilizing available resources and completing monthly program knowledge assessments.Completes and maintains client files and paperwork according to contract requirements, quality control measures, and timelines.Encourage, promote, and provide guidance to participants to obtain employment and maintain self-sufficiency along with program compliance.

Boise, Idaho Area

• Conducted in-depth interviews with customers to determine their needs and or eligibility for various state and federal programs• Met state and federal guidelines with timeliness and accuracy• Maintained a case quality rate of 95%+• Used online interfaces to verify accuracy of information• Maintained accurate and clear electronic case notes of each customer encounter• Assisted in Q5i case reviews for new employees• Served as mentor conducting on the job side by side reviews of interviews and express transaction duties• Provided team members and principals with necessary feedback to assist in the professional development of trainees and team members• Advised interviewers on current policy changes and business practices• Identified and altered management on error trends found on case reviews• Acted as lobby lead, managing resources with limited staffing to complete interviews and express transactions within set time limits to meet customer needs • Continually tracked the flow of work to ensure the customer wait times remained reasonable• Established a coloring station to entertain customers and their children while waiting to be served• Served on the event committee building strategic alliances with team members to complete events to motivate and honor employees• Led various events delegating duties and coordinating events. • Facilitated new training tools by creating guides to assist individuals and teams in changes and methodologies increasing work flow and accuracy.