15+ years of experience within the Financial Services sector, 13 of which were obtained in roles within the ReAssure Group now part of the Phoenix Group. Primarily focused on management of Business Process Outsourcers providing critical or important functions for the Group and Deputising for Head of Function. Currently leading and driving through changes required for integration of Supplier Management Frameworks within the ReAssure Group and Phoenix Group ensuring updated regulatory requirements and best practice are considered and embedded. Previous experience in managing Outsourced Service Providers through regulatory change such as Brexit and EU GDPR including minimising customer impact and renegotiating contractual clauses where relevant. Oversight and monitoring of service performance and driving the correct outcomes for our customers. Certified in Outsourced Service Provider Management ProcessesFinancial Services Qualifications (CF1, FA1 & FA2)Previous experience in Financial Crime Prevention working for the ReAssure Financial Crime Team focused on identification and prevention of Fraud, Money Laundering, Bribery & Corruption and Pension Liberation.