- Identified and researched new opportunities (prospects)- Maintained and updated prospect and client information on HubSpot- Responded to inbound sales enquiries from the companies website and social channels- Ran internal qualification procedure for each new prospect- Reported sales pipeline progress on a monthly basis- Reported SLA for each Sales Representatives using HubSpot and Google Sheets- Maintained accurate reporting on working hours using Toggl

- Attended regular virtual meetings to report issues, findings and other relevant information- Delivered excellent customer service using Zendesk and companies own systems - Achieved and maintained required standards in respect of the collection and maintenance of confidential, necessary and required information within an acceptable time frame- Prioritised workload whilst overseeing multiple aspects to ensure an efficient and high standard service - Maintained accurate… Show more - Attended regular virtual meetings to report issues, findings and other relevant information- Delivered excellent customer service using Zendesk and companies own systems - Achieved and maintained required standards in respect of the collection and maintenance of confidential, necessary and required information within an acceptable time frame- Prioritised workload whilst overseeing multiple aspects to ensure an efficient and high standard service - Maintained accurate reporting on working hours using Toggl Show less

- Selected to be interim manager for a 1 month period during management training- Ensuring customer Due Diligence is up to date, customer meeting regulatory compliance - Identifying potential change with the legal entity of the business- Achieved and maintained required standards in respect of the collection and maintenance of confidential documentation. - Breaking down commercial Jargon and complex process' ensuring the customer understands. - Disperse incoming emails to… Show more - Selected to be interim manager for a 1 month period during management training- Ensuring customer Due Diligence is up to date, customer meeting regulatory compliance - Identifying potential change with the legal entity of the business- Achieved and maintained required standards in respect of the collection and maintenance of confidential documentation. - Breaking down commercial Jargon and complex process' ensuring the customer understands. - Disperse incoming emails to correct recipients from a general information folder. - Giving updates on new customer applications/ returned documents for existing customers- Maintained a professional and organised working environment, overseeing high standards of cleanliness and organisation- Delivered excellent customer service, problem solving skills to keep customers and clients satisfied with the ability to stay calm in stressful situations Show less

- Ensuring the service is built around security, confidentiality, flexibility, and trust- Encouraging conversation and establishing trust with callers to give them confidence to speak freely- Maintaining a sensitive approach towards callers to put them at ease and gaining details that are required to conduct a thorough investigation.- Building rapport and trust, resulting in a more comprehensive report.

- Receiving all incoming calls and ensuring their distribution to the relevant employee- Dealing with all enquiries and resolving any problems over the phone or in person- Greet clients and provide them with identity badges and directions to relevant departments- Serve as central point of contact for all outside vendors and clients needing to gain access to the building- Overseeing meeting rooms and allocated parking- Organising the hospitality requirements for management… Show more - Receiving all incoming calls and ensuring their distribution to the relevant employee- Dealing with all enquiries and resolving any problems over the phone or in person- Greet clients and provide them with identity badges and directions to relevant departments- Serve as central point of contact for all outside vendors and clients needing to gain access to the building- Overseeing meeting rooms and allocated parking- Organising the hospitality requirements for management meetings and presentations- Maintaining the high presentation standard of the reception area- Disperse incoming mail to correct recipients and organise outgoing mail using the Royal Mail Online Business Account system- Overseeing stationary and arranging new delivery on a monthly basis- Regularly completed policy assessments via NETconsent (Data Protection/ Bribery act) Show less

- Delivered excellent customer service , problem solving skills to keep customers and clients satisfied with the ability to stay calm in stressful situations- Multitasking skills to continue speaking to a costumer whilst searching for information- Familiar with multiple computer programs and systems with a capacity to learn others

- Successfully processed the import/ export of vehicles within the British Forces within Germany, consistently meeting strict deadlines- Awarded with a certificate from HM Customs and Revenue for the high standards of work completed to the British Army - Responsible for assisting with the processing and auditing of confidential documentation - Inputted key data both written and electronically, ensuring the data was transferred correctly at all times - Provided excellent customer… Show more - Successfully processed the import/ export of vehicles within the British Forces within Germany, consistently meeting strict deadlines- Awarded with a certificate from HM Customs and Revenue for the high standards of work completed to the British Army - Responsible for assisting with the processing and auditing of confidential documentation - Inputted key data both written and electronically, ensuring the data was transferred correctly at all times - Provided excellent customer services, guided them through complex processes and ensured all information was delivered correctly and fully understood - Oversaw the helpdesk, handling all queries in an effective and timely manner - Achieved and maintained required standards in respect of the collection and maintenance of confidential documentation- Maintained a professional and organised working environment, overseeing high standards of cleanliness and organistion Show less

- Displayed extensive development and growth during the time an Apprentice - Successfully completed full Apprenticeship - Responsible for input of critical and confidential data - Delivered excellent customer service, managing all queries that came through the helpdesk - Oversaw the correct filing of all documentation, ensuring confidentiality at all times - Met and exceeded all standards and targets through the completion and passing of set exams

- Held key administrative responsibilities, including the processing and documenting of invoices- Managed and maintained the company calendar- Provided excellent customer service both orally and visually as first point of contact - Managed helpdesk ensuring all queries were handled in a timely and effective manner, while delivering customer satisfaction - Responsible for ensuring all documentation had been correctly filed - Achieved company requirements and standards, passed… Show more - Held key administrative responsibilities, including the processing and documenting of invoices- Managed and maintained the company calendar- Provided excellent customer service both orally and visually as first point of contact - Managed helpdesk ensuring all queries were handled in a timely and effective manner, while delivering customer satisfaction - Responsible for ensuring all documentation had been correctly filed - Achieved company requirements and standards, passed all set exams Show less