Epicor Administrator

Epicor ERP Administrator

Provide product & business support for the company's ERP system. To ensure the availbility and facilitate the productive use of the ERP modules that is being used. Responsible for collaborating with the business users to ensure and enhance the use of the ERP system.• Coordinate product design reviews to verify that design meets quality standards and functional/technical requirements.• Provide accurate estimates for design and programming efforts for system changes and enhancements.• Effectively lead product tests and trails for system enhancements and upgrades.• Determine and resolve issues in a timely manner.• Provide assistance with program enhancements such as: o Customizations: Adding fields, modifying forms, and modifying reports o Creating new Business Query’s and Crystal Reports

o Familiar with SOX policies that affect security issues.o ERP System (Epicor 9, Vantage 6.1):o Create new user accounts; Add and remove security accesso Modify formso Create reports using SQLo Blackberry Enterprise corporate team.o Team Lead on Corporate Web Filtering Team.o Familiar with Symantec SmartConnect, Websense, and Bluecoato Manage/Create Group Policies.o Mentor other helpdesk employeeso Continuing to answer HELPDESK calls

o Deploy new/upgrade PC’s.o Determine system errors and repair.o Maintain backups and reports using Symantec Backup Execo Order parts and equipment.o Configure drivers for various hardware devices.o Set up RDP connections for employees to our MRP System (Epicor, Vantage)o Install various types of software for employees.o Put data on FTP server for customerso Set up conference room equipment for meetingso Set video conferencing equipmento Tracked weekly server byte count to review growth and need for expansion.o Make network connections liveo Maintained License files for various software.o Update security badges badges to allow employees access to the building.o Answer HELPDESK calls (such as):o Assist employees on how to use software and programso Set up printers for employeeso Convert files from word to pdf for employeeso Restore files employees deleted or have overwritteno Burn CD’s as neededo Check printing problems with printers (jams and malfunctions)

• Upgrade desktop and tower PC’s.• Determine system errors and repair.• Perform maintenance on various printers (Hewlett Packard II’s, III’s, 4’s, 5’s; Lexmark; Wang, and Okidata).• Install various operating systems (Win NT4.0, Win 95 and Win 98).• Configure drivers for various hardware devices.• Provide biweekly report of open work orders.• Compile and report monthly inventory count.

• Examined and confirmed PC’s were assembled and profiled properly.• Configured drivers with Win95 and Windows NT (ver. 3.5)• Performed basic Troubleshooting.• Establish the root cause of system errors and repair.• Assist with supervision of team members.• Compile quality data.• Provide on the job training for new technicians.• Assemble desktop and tower PC’s.• Install various desktop operating systems and software.

• Trained and assigned new personnel to departments.• Maintained approximately 200 personnel records.• Oriented subordinates on policies and procedures.• Delegated information with chain of command.• Took part in disciplinary procedures when necessary.• Handled classified documents (Secret Clearance).• Managed travel arrangements for all personnel.• Issued identification cards.

• Coordinated and managed production of Visual Navigational Aids.• Developed Lotus spreadsheet for Visual Navigational Aids production.• Initiated and implemented aesthetic appearance project.• Created flow chart of administrative office, resulting in higher efficiency.• Assisted with disassembling and rebuilding of engines and generators.• Contributed with supervision of Machine Shop.• Followed technical manuals of mechanical equipment.• Produced free-handed Technical Drawings on sophisticated mechanical equipment without aid of schematic• Performed required maintenance on various forms of equipment.• Managed MSDS’s and Hazardous Material Locker.• Trained personnel on above tasks.• Established urgency of work orders.