Kimberley Govenlock (Formerly Wicks) Email & Phone Number

Wellington & Wairarapa, New Zealand

New Zealand

London, United Kingdom

I provided secretariat support to the CMA's committees, including the CMA Board. My role included:• Organising committee meetings, including off-site Board meetings• Writing narrative committee and CMA Board minutes to tight deadlines• Maintaining the forward agendas of the Executive Committee and the Case and Policy Committee • Being the first-point-of-contact for project teams seeking time in front of the committees• Providing advice about speaking to a committee or to the Board• Providing quality assurance checks on paper submissions• Maintaining an organised file of committee correspondence, papers, minutes, and agendas• Providing support to Non-Executive Directors, including regarding conflicts of interest and disclosures• Updating and improving governance information on the intranet

Wellington & Wairarapa, New Zealand

• Providing friendly and efficient customer service in person and over the phone, resolving issues or escalating them as needed• Managing a joint inbox in Microsoft Outlook and responding to enquiries• Planning on-site and off-site meetings, producing agendas, itineraries, and arranging transport• Briefing stakeholders about upcoming meetings and providing procedural advice • Taking the minutes of staff and stakeholder meetings• Multi-tasking and reprioritising work when more urgent tasks arise• Meeting tight deadlines under pressure in a fast-paced environment• Writing letters and other official correspondence such as press releases for organisational leaders• Preparing high quality reports using Microsoft Word• Being detail-oriented, often proof-reading colleagues’ work• Using judgement to generate and maintain appropriate website and social media content • Learning quickly and self-teaching• Working both autonomously and in collaboration with colleagues and external stakeholders • Anticipating office needs, readily helping other teams as needed• Liaising and building rapport with government officials and other high-profile stakeholders• Handling confidential documentation with discretion• Identifying operational inefficiencies and offering solutions• Producing staff resources on Microsoft Visio, such as process flow diagrams • Delivering oral presentations to both internal and external audiences• Supervising, training, and assisting new staff, including compiling induction packs

Wellington & Wairarapa, New Zealand

• Booking and rescheduling appointments on behalf of senior stakeholders• Providing first-point-of-contact services, answering phone and email enquiries• Setting up projector equipment and arranging teleconference and Skype calls• Providing meeting papers in a well-presented, timely, and accurate manner • Creating meeting agendas in consultation with senior colleagues and stakeholders• Maintaining accurate electronic records on the document management system Objective Navigator • Ensuring hard copy records are appropriately filed and ready for archiving• Locating and booking appropriate off-site meeting venues, organising venue contracts and catering• Processing incoming and outgoing mail • Performing general administrative tasks, such as scanning documents and tidying office areas

Wellington & Wairarapa, New Zealand

• Inputting large volumes of information into a joint Microsoft Excel spreadsheet • Analysing hundreds of public submissions on a parliamentary inquiry• Collaborating with a small team and peer-reviewing other analysts’ work

Wellington & Wairarapa, New Zealand

• Staffing the reception desk, answering simple enquiries or transferring calls to the appropriate person• Greeting people and providing face-to-face assistance• Preparing and tidying committee rooms in advance of committee meetings• Providing on-hand support as needed on committee meeting days, for example photocopying, replenishing supplies, and fixing technical computer issues• Managing crowds of people and ensuring noise levels are kept at a minimum

Orlando, Florida Area

• Providing exceptional front-facing customer service experiences to park and resort guests • Interacting with children and creating “magical moments” for them• Serving customers by taking food and merchandise orders• Working in the kitchen and in storage areas to fulfil guest orders • Operating a cash register and processing purchases • Reconciling and balancing the cash register at the end of the day

Bachelor Of Arts With Honours, International Relations And Affairs, First Class Honours

Bachelor Of Arts, Political Science And Government, International Relations, Development Studies