Kimberley Govenlock (Formerly Wicks) Email & Phone Number

Wellington & Wairarapa, New Zealand

New Zealand

London, United Kingdom

• I provided secretariat support to the CMA's committees, including the CMA Board. My role included:
• Organising committee meetings, including off-site Board meetings
• Writing narrative committee and CMA Board minutes to tight deadlines
• Maintaining the forward agendas of the Executive Committee and the Case and Policy Committee
• Being the first-point-of-contact for project teams seeking time in front of the committees
• Providing advice about speaking to a committee or to the Board

Wellington & Wairarapa, New Zealand

• Providing friendly and efficient customer service in person and over the phone, resolving issues or escalating them as needed
• Managing a joint inbox in Microsoft Outlook and responding to enquiries
• Planning on-site and off-site meetings, producing agendas, itineraries, and arranging transport
• Briefing stakeholders about upcoming meetings and providing procedural advice
• Taking the minutes of staff and stakeholder meetings
• Multi-tasking and reprioritising work when more urgent tasks arise

Wellington & Wairarapa, New Zealand

• Booking and rescheduling appointments on behalf of senior stakeholders
• Providing first-point-of-contact services, answering phone and email enquiries
• Setting up projector equipment and arranging teleconference and Skype calls
• Providing meeting papers in a well-presented, timely, and accurate manner
• Creating meeting agendas in consultation with senior colleagues and stakeholders
• Maintaining accurate electronic records on the document management system Objective Navigator

Wellington & Wairarapa, New Zealand

• Inputting large volumes of information into a joint Microsoft Excel spreadsheet
• Analysing hundreds of public submissions on a parliamentary inquiry
• Collaborating with a small team and peer-reviewing other analysts’ work

Wellington & Wairarapa, New Zealand

• Staffing the reception desk, answering simple enquiries or transferring calls to the appropriate person
• Greeting people and providing face-to-face assistance
• Preparing and tidying committee rooms in advance of committee meetings
• Providing on-hand support as needed on committee meeting days, for example photocopying, replenishing supplies, and fixing technical computer issues
• Managing crowds of people and ensuring noise levels are kept at a minimum

Orlando, Florida Area

• Providing exceptional front-facing customer service experiences to park and resort guests
• Interacting with children and creating “magical moments” for them
• Serving customers by taking food and merchandise orders
• Working in the kitchen and in storage areas to fulfil guest orders
• Operating a cash register and processing purchases
• Reconciling and balancing the cash register at the end of the day

Bachelor Of Arts With Honours, International Relations And Affairs, First Class Honours

Bachelor Of Arts, Political Science And Government, International Relations, Development Studies