Kimberley Wright Email & Phone Number

California, United States

San Diego, California, United States

San Diego, California, United States

• Training and Development Specialist
• Maintain training tracking and $80,000 training budgets for 65 restaurants; facilitate, schedule and coordinate multiple training classes for over 300 restaurants in order improve leadership skills, customer.
• Identify training needs by consulting with business partners and analyzing performance opportunities in order to develop tailored strategies, tactics and programs to improve individual and operational performance
• Work with subject matter experts to design customized content for classes, e-learning and employee development; design detailed training materials, such as job aids and training guides for restaurant operational.
• Solicit feedback from class participants and subject matter experts in order to measure relevance and usefulness of training and content
• Enhance and review training by incorporating new technology and feedback from participants; test and analyze training tools and materials and provide in-depth feedback on effectiveness in the restaurants.

Greater San Diego Area

• Oversaw the ongoing training and development of over 45 internal and external candidates for management and team leader positions; partnered with management to identify development needs and implemented development.
• Leveraged effective recruiting resources to attract and select talented employees; reviewed applications and resumes, conducted interview, extended employment offers, initiated background checks and conducted new hire.
• Conducted restaurant audits and regularly monitored performance of Guest Satisfaction, Sales and Profits and Safety.
• Educated and consulted with managers to ensure their understanding of restaurant operational and financial performance.
• Conducted business reviews, monitored and investigated fraud reports, reviewed cash management reports, monitored labor usage and inventory levels.
• Provided constructive and actionable feedback; followed-up with managers to ensure timely, professional resolution of guest complaints and guest issues including contacting guests as needed.

Greater San Diego Area

• Performs audits on execution and adherence to all Company and restaurant systems, procedures, and food safety requirements with the focus on a guest-centric culture
• Educates and consults with managers to ensure their understanding of restaurant operations
• Helps managers to identify trends and implement action plans to improve restaurant operations by providing constructive, actionable feedback
• Reviews guest experience reports and coaches restaurant management on how to deliver on all aspects of the guest experience
• Conducted training sessions and workshops including, Serve Safe, Team Leader Classes, Restaurant Manager Classes and Food Safety and Food Quality workshops
• Conducted Mystery Guest visits, Brand Standard Consultations/Audits and provided feedback to management

Greater San Diego Area

• Interviewed, hired, negotiated contracts, supervised and maintained relationships for external vendors and support staff for several dozen Homeowners’ Associations.
• Managed the operations and maintenance of all Homeowners’ Association property and equipment, including recreation centers and office support staff; acted as primary contact with property managers for maintenance.
• Drafted and managed budgets and financial statements for Homeowners’ Associations by executing financial analysis, forecasting and cost saving initiatives to ensure sufficient monies were allocated for the necessary.
• Collaborated with project managers to develop plans and goals, establish target dates for special projects and monitor each team’s progress.
• Created multiple Homeowners’ Association documents, rules and regulations and architectural guidelines.
• Received and promptly resolved various complaints made by homeowners.