Kimberley Barraza Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

As a Senior Workplace Technology Specialist, I assist the Workplace Technology Manager with the daily running of the Service Desk and serve as an escalation point between the Service Desk and other teams.I am also specialised in certain areas of Workplace Technology including the system administration of applications such as RemedyForce, Atlassian, Openbet permissions and Google Enterprise and assisting with yearly audits and technology projects.

Melbourne, Victoria, Australia

As a part of a job swing, I have been working on the User Access Management Project, specialising in the Openbet permissions and implementing a new permission framework

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

I perform around Melbourne as the burlesque performing artist, Chica Boom-Boom.I create my own dance choreography and costumes to perform my routines at venues such as The Motley Bauhaus, The 86 Bar and Howler.I also do stage managing for burlesque shows such as "Red Light Confidential" at The 86 Bar on a monthly basis.

Melbourne, Victoria, Australia

I own Boom-Boom Pasties, a small online business dedicated to creating beautiful burlesque pasties for performers and artists.I handmake each individual pair of pasties and also perform custom work where I work with my client to make the pasties they desire.

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

As a Support Operations Officer in the Workplace Technology team, I assist internal customers with any IT issues, such as hardware issues, user access management or software installation.I log all calls and emails to the Service Desk standard, triage and investigate any issues with theService Desk resources and escalate them to the correct teams for further investigation.I assist our customers across the 3 offices in Australia and as well as internal customers overseas from our parent company, PaddyPower Betfair.I assisted on a few of Technology projects such as:- Windows 10 OS upgrade and hardware rollout- Openbet User Access Management- Joiner/Mover/Leaver User Access Management

Melbourne, Australia

As a Level 1 Support Officer, I provide technical support for our patient incident management product to our external clients over email and inbound phone calls.I log all calls and emails to the Support standard, triage and investigate any issues and escalate them to the correct teams for further investigation.

Melbourne, Australia

I performed the duties of the Service Desk Support Analyst role as well as Team Leader.I managed the members of the Service Desk and their day to day work activities.I ensured emails or new incidents are taken in a timely manner and review incidents for quality.I assisted with making sure the Grade of Service is kept to industry standard for phone calls.I performed incident reviews of Service Desk members in probation and check their knowledge and assist with recruitment of new Service Desk members and provide some of their training.I attended meetings as directed by the Service Desk Manager and also assist with rostering or leave requests.In the absence of the Service Desk Manager, I performed the weekly or monthly statistics on calls and incidents dealt with by the Service Desk. These reports ensure management has a clear idea of the Service Desk workload and efficiency. I also act as an internal escalation point for incidents of high severity.In the period of hiring a new Service Desk Manager, I was performing duties usually undertaken by someone in this position.

Melbourne, Australia

As a Service Desk Support Analyst, I provide technical support for our financial marketsproducts to our external clients over email and inbound phone calls.I log all calls and emails to the Service Desk standard, triage and investigate any issues with theService Desk resources and escalate them to the correct teams for further investigation.I work together with not only other Service Desk members, but also the Tier 2 Support teams andthe Financial Markets Account Executives around Australia, New Zealand and Singapore.I have completed my ITIL course to further my understanding and knowledge as a Service DeskSupport Analyst.

Chadstone Shopping Centre

I worked at the Chadstone store, mainly as a runner, fitting room assistant or sales floor staff.As a runner, I ensured clothes were folded or hung, to be returned to the sales floor and Idelivered it to each item's location according to Uniqlo standards.On the sales floor, I greeted customers, offered shopping baskets and answered any questionsthey may have had and also ensured that the sales floor was kept to the Uniqlo standards.I also dealt with any issues customers have had and escalated them if necessary.I was also trained in the Fitting Room and I served customers in the fitting room, helped selectoutfits or coordinate an outfit for customers and pinned pants for alterations.I worked at the Emporium store during its Grand Opening from March 2014 until June 2014.

Highpoint & Chadstone

I had three different roles; greeter, photographer and cashier. It involved promoting photopackages, dealing with young children, taking their photos with Santa, printing photos, andhandling cash and EPTPOS payments.This role also involved up-selling photo packages, selling Christmas merchandise, and packingand unpacking the roadcases with camera, flash and payment equipment.I occasionally worked at small STB events around Melbourne in 2014.

Melbourne Cricket Ground (Mcg)

I worked at 3 cafés at the MCG; Paddock, Barassi and Terrace. Each shift, I would performmultiple tasks including supervisor, hostess, sandwich hand, barista, cash register or food/drink delivery.I was also trained in a supervisor role after 6 months of being at Epicure which saw me take onnew responsibilities including; start and end of day cash up, stock count, staff rostering,stocktake, stock ordering and creating cash float.

Albert Park

I worked at the Grand Prix at the Waite Stand and provided attendees with directions, answers to questions and provide any other assistance.

Collins St, Melbourne

I worked as a Christmas and Easter casual retail assistant at Haigh’s and the role includedhandling cash, promoting products, restocking shelves and packing chocolate products correctly.The role required a lot of product knowledge as well as excellent customer service.

Highpoint

I cleaned throughout the day, took trash to compactor, made posters for the store, helped with stock & put CDs & DVDs in shrink machine, stripped CDs & DVDs, put price stickers on new stock & help with some of the stocktake using the computer.I occasionally was on the floor, cleaning or helping customers with their queries.

Bachelor’S Degree, I.T & Systems

Activities and Societies: First-Year IT Student Representative (2011), Monash Modern Jazz Club Dance Choreographer (2011), Second-Year IT.

High School, Atar: 71.75

Activities and Societies: School Band - Trumpet (2005 – 2010), School Musical Productions (2006, 2008 & 2010), Dance Team (2005 & 2010).

Education record

Learning Jazz/Funk and Tap dance at Westside Dance School in Williamstown/Altona/Hoppers Crossing