Kimberley Hackett Email & Phone Number

Review, process, and balance the debit and credit exceptions reports using the internal ACH application, following established departmental policies and complying with NACHA Rules. Review, process, and balance the returns of PenFed originated ACH transfers and payments. Perform End of Day Balancing for all outgoing ACH activity Maintain a complete, accurate, and balanced ledger of all transactions performed each day to ensure all monetary transactions reconcile with the Federal Reserve account. Research and resolve Regulation E claims and discrepancies for ACH. Respond to assigned correspondence and research requests received from other institutions or government agencies. Research and respond to requests received from other departments, branches, members. Perform monetary account maintenance actions on member loan and deposit accounts. Contact members to resolve complex payment and transfer problems, seeking exceptions to policy when appropriate. Research and resolve claims of misappropriated funds from government agencies. Maintain understanding of and ability to work constructively in Sales Force, Hogan, FEDLINE Advantage, and all platforms used by the department. Validate ACH file transmission in FedLine Work with business partners in treasury and mortgages to validate and transmit ACH files originated outside of the core system.