Sports trader

Operations/Financial Management Accountability for Centre profitability, Centre performance and the Centre’s success through P&L management Drives revenue for Regus by effectively and consistently maximizing all service revenue. Effectively manage the renewal process working to retain every customer at a profitable margin. Maximises occupancy and profitability of the centre by proactively managing customers expansion requirements. Regularly participate in the monthly centre business review process, account for profit and loss and drive agreed actions to enhance centre performance Regularly review centre costs and reduce outgoings where reductions can be identifiedCustomer Service With a focus on meeting Customer satisfaction and retention metrics, maintain and develop existing customer relationships Ensures the centre team is delivering exceptional customer service and customer’s needs are handled effectively and efficiently. Provide direction to centre team to ensure there is a clear focus on delivering a 90+% customer satisfaction rating Ensures front of house, housekeeping, health & safety, visual and brand company standards are delivered and maintained representative of a 5-star business.Sales/Marketing Generates profitable new business through prospecting and enquiry handling within the local market in order to exceed set targets Drive and maximize service revenue through up-selling of variable services to new and existing customers. Conduct tours, with a goal of converting prospects into customers by effectively listening and selling the entire product range. Prospecting to generate leads through local companies, partnerships and brokers.  Effectively manages leads and continuously updates CRM throughout the sales process to close of deal. Keeps abreast of the local market by attending networking events and building strong channel relationships with commercial brokers.

As Centre Manager I look after Regus office clients, meeting room clients and Virtual Office customers along with managing the Centre and Centre Team at Team Valley.

Started as Trainee Advisor, progressing to Level 1 and 2 Advisor to become peripatetic Senior Training Advisor throughout the North East and North Yorkshire. After Secondment as Business Manager in 2006 I moved to York to take up a full time position as Business Manager before moving back to Business Manager in Middlesbrough early 2008.Responsible for the account management of Franchised Driving Instructors within a geographical area in line with Business KPI's. Ensuring all Instructors receive and deliver quality inspirational service. Responsible for service delivery, output, training, development and motivation of sales and administration team.Ensuring that future BSM growth aspirations are met by maximising business opportunities in a defined geographical area using limited budgets.