Director - Customer Service, Operations & Transformation
Current
Mar 2023 - Present
AeroLeads people directory · profile
Kim Shields Email & Phone Number
Chief Operating Officer, Exec leader, Operations, Technology, Transformation and Service delivery.
at
Sainsbury's Bank
1 work email found
@rbs.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Chief Operating Officer, Exec leader, Operations, Technology, Transformation and Service delivery.
Location
Edinburgh, Scotland, United Kingdom
Who is Kim Shields? Overview
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Quick answer
Kim Shields is listed as Chief Operating Officer, Exec leader, Operations, Technology, Transformation and Service delivery. at Sainsbury's Bank, based in Edinburgh, Scotland, United Kingdom. AeroLeads shows a work email signal at rbs.com and a matched LinkedIn profile for Kim Shields.
Kim Shields previously worked as Director - Customer Service, Operations & Transformation at Sainsbury'S Bank and Head of Transformation & Change - Insurance at Tesco Bank. Kim Shields holds Diploma In Company Direction from Institute Of Directors (Iod).
Company email context
Email format at Sainsbury's Bank
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{first}.{last}@rbs.com
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AeroLeads found 1 current-domain work email signal for Kim Shields. Compare company email patterns before reaching out.
Profile bio
About Kim Shields
A highly experienced COO in financial services, leading large teams across Operations, Technology & Change. A proven track record in delivering complex, multi-year transformation programmes. With an established career in Natwest Group, partnering retail, commercial & international banking environments across multi-jurisdictions and regulators. Followed by transformation of the newly in-sourced insurance business at Tesco bank, and more recently leading a large scale Customer Service Operation and transformation division within Sainsbury's Bank.
Listed skills include Stakeholder Management, Banking, Business Transformation, Operational Risk, and 32 others.
Current workplace
Kim Shields's current company
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8 roles
Kim Shields work experience
A career timeline built from the work history available for this profile.
Head Of Transformation & Change - Insurance
Nov 2021 - Feb 2023
Chief Operating Officer
Reporting to the CEO of RBSI & the CAO of Natwest Group. The day to day delivery of Service & Operations for the Retail & Commercial client base of RBSI, providing excellent service in delivery of mortgages, corporate lending, payments & shared services. Created & delivered a blue print for a multi-year automation programme delivering against a £50mill.
Nov 2017 - Feb 2021
Head Of Global Transaction Service & Operations Uk & Ireland
A leader in the global transaction business leading change and delivery programmes along side management of operations for Trade Finance, Lending, Customer Services & Trustee depositary services.
Mar 2012 - Nov 2017
Head Of Global Support - Gts Operations
Jan 2011 - Mar 2012
Senior Progamme Lead Cards Acquiring - Divestments
Responsible for all operational aspects of the Merger & Acquisition with Advent and Bain for the sale of the World Pay business from RBS.
Oct 2009 - Jan 2011
Head Of Cards & Supplier Management
Manage the outsourced cards issuing business for RBS with key suppliers - manage the technical delivery of change across all platforms in support of good customer outcomes.
Mar 2006 - Oct 2009
Head Of Information Technology Services
Led technical teams supporting iSeries, WebSphere, Exchange, SAN & NT desktops. Management of 1st/2nd & 3rd level support inc incident, problem & change disciplines.
Dec 2003 - Mar 2006
6 education records
Kim Shields education
Diploma In Company Direction
Institute Of Directors (Iod)
Certificate In Company Direction
Institute Of Directors (Iod)
Advanced Diploma Development Economics
The University Of Salford
Bsc, Economics
The University Of Salford
A Levels
Xaverian College
Education record
St Matthews Rc High School
FAQ
Frequently asked questions about Kim Shields
Quick answers generated from the profile data available on this page.
What company does Kim Shields work for?
Kim Shields works for Sainsbury's Bank.
What is Kim Shields's role at Sainsbury's Bank?
Kim Shields is listed as Chief Operating Officer, Exec leader, Operations, Technology, Transformation and Service delivery. at Sainsbury's Bank.
What is Kim Shields's email address?
AeroLeads has found 1 work email signal at @rbs.com for Kim Shields at Sainsbury's Bank.
Where is Kim Shields based?
Kim Shields is based in Edinburgh, Scotland, United Kingdom while working with Sainsbury's Bank.
What companies has Kim Shields worked for?
Kim Shields has worked for Sainsbury'S Bank, Tesco Bank, Royal Bank Of Scotland International, Royal Bank Of Scotland Business, and Rbs International.
How can I contact Kim Shields?
You can use AeroLeads to view verified contact signals for Kim Shields at Sainsbury's Bank, including work email, phone, and LinkedIn data when available.
What schools did Kim Shields attend?
Kim Shields holds Diploma In Company Direction from Institute Of Directors (Iod).
What skills is Kim Shields known for?
Kim Shields is listed with skills including Stakeholder Management, Banking, Business Transformation, Operational Risk, Risk Management, Strategy, Change Management, and Operational Risk Management.
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