Kimberlie Macapagal Email & Phone Number

Toronto, Ontario, Canada

- Ensured that food and service met stringent quality control standards, resulting in a 30% increase in customer satisfaction and a 10% reduction in complaints.- Maintained comprehensive records of stock, repairs, sales, and wastage, leading to a 25% reduction in food waste and optimizing resource utilization.- Trained staff members in job duties, sanitation, and safety procedures, enhancing overall team performance and compliance with health regulations.

Toronto, Ontario, Canada

- Ensured food quality and presentation met the highest standards, enhancing the overall dining experience and leading to a 15% boost in customer satisfaction.- Prepared and cooked menu items according to restaurant standards, contributing to a consistent 10% increase in food sales since joining the team.

Toronto, Ontario, Canada

- Conducted inventory checks and replenished supplies promptly, reducing stock shortages by 30%.- Consistently upsold menu items, contributing to a 15% increase in average transaction value.- Maintained a 100% accuracy rate in cash register transactions and cash drawer management.

Toronto, Ontario, Canada

- Played a key role in organizing and promoting campus events, leading to a 20% increase in event attendance and engagement.- Effectively represented the college to prospective students and visitors, contributing to a 15% growth in the number of applications received during the recruitment period.

Davao City, Philippines

- Coordinated and promoted successful marketing events, resulting in a 15% increase in customer engagement and brand loyalty.- Managed inventory efficiently, resulting in a 10% reduction in carrying costs while ensuring product availability and freshness.

Maldives

- Led a team of 10 employees, resulting in a 25% reduction in staff turnover and improved staff morale.- Successfully handled guest complaints and concerns, resulting in a 10% increase in customer retention and positive online reviews.- Implemented a staff training program that led to a 15% improvement in service quality and a 10% increase in upselling of premium menu items.- Ensured strict adherence to health and safety regulations, resulting in zero major health code violations during tenure.- Reduced food wastage by 15% and improved inventory management through optimized ordering, tracking, and rotation procedures.

Davao City, Philippines

- Provided attentive and personalized service, leading to a 95% positive feedback rate from customers.- Upsold menu items and beverages, contributing to a 15% increase in average check totals. - Trained and mentored three new waitstaff members, ensuring a smooth transition into the team.

Region Xi - Davao, Philippines

- Consistently achieved a 95% accuracy rate in preparing customer orders, maintaining high-quality standards.- Enhanced café cleanliness and organization, contributing to a 15% improvement in the overall customer experience.- Helped drive a 10% increase in sales through upselling and promoting special promotions.

Marketing - Corporate Account Management

Bachelor'S Degree, Hotel And Restaurant Management

Activities and Societies: Maroon and White, Hotel and Restaurant Management Club